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Nakamichi Soundspace 12 DVD player not playing DVD's.

The Nakamichi Soundspace 12 display LCD screen indicates the DVD drive to be locked out with a KEY I-con. System menu displays the DVD drive to be unlocked. When a DVD is loaded in the drive, it will not play at all. I performed a lock reset as mentioned in the manual, and the problem still continues. What can be done to fix this problem?

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  • 10 more comments 
  • jbole Nov 13, 2008

    It isn't a region code issue. The Key symbol shows that the drive has been locked in the menu, but the menu shows differently. It is as if the system needs to be reset, but that doesn't seem to help either. this seems exactly like a similar post earlier this week, but I could not download the solution.

  • jbole Nov 13, 2008

    The reset proceedure does not work. The drive does not even spin, so the region code isn't even being read.

  • jbole Nov 13, 2008

    I have had three responses, but I can only see the last response. Is there a trick to seeing all three?

  • jbole Nov 18, 2008

    Tried mmechanics solution and still no luck

  • jbole Nov 18, 2008

    Nothing suggested so far has worked!!!!

    There is a parental lock which can be set to several levels. It shows on the SETUP menu to be "OFF", but the password field is active and an icon showing a lock (on the MENU tab) is depressed. There is no way to change the lock level from "OFF", the cursor just skips over it.
    The owners manual says that you can clear the lock and the password by pressing "CLEAR" for five seconds while in that menu tab.

    When you press "CLEAR" and hold it for 5 seconds, it performs a "button lock" which is what it is supposed to do in any other mode. Holding again unlocks the buttons. Normally that is o.k. but in this mode it is supposed to clear that menu.

    I would be happy to send it in for repair if anyone could recommend a repair shop that specializes in the SoundSpace series. Most Nak. shops wont touch a SoundSpace unit.

    I would be happy if someone could find the solution to the post which was exactly the same as mine, just earlier.

  • jbole Nov 18, 2008

    Please no guessing here. Some of you guys are just guessing.

  • jbole Nov 18, 2008

    again...u r just guessing.

  • jbole Nov 18, 2008

    Tried these and no change.

  • jbole Nov 18, 2008

    A guest has pressed alot of buttons trying to make it work.

  • jbole Nov 18, 2008

    I am located in Houston, but will ship to anywhere.

  • jbole Nov 20, 2008

    Nakamichi finally responded through thier canadian distributor and singapore office. These proceedures worked. The fix is as follows:

    Update ?
    The SoundSpace?12 has two unique software features that should be shared with our field team. The features
    are described in detail below. Also, there is a correction to the owners manual.
    Feature #1 ?
    Safety lock setting (Demo Mode Lock)
    When the safety lock has been activated, no functions except power on/off can be carried out. This can be used
    when the SoundSpace?12 is on a sales floor. It will prevent customers from tampering with the volume or from
    removing discs from the disc drives.
    1) Press and hold the ?clear? button for at least 5 seconds. The indication ?Lock On? appears on the display of the
    main unit, and no functions except power on/off can be carried out.
    - If a button is pressed in this condition, the indication ?Lock? is shown on the display.
    2) To disable the lock, press and hold the ?clear? button for at least 5 seconds. The lock is released and the
    indication ?Lock Off? appears on the display of the main unit.
    Note ? The ?clear? button is located under the flip-down door between the ?0/10? button and the ?Light on/off? switch.
    Note ? This feature is listed on page 63 of the owner?s manual.
    Feature #2 ?
    RAM Clear 1
    There are occasions when it is necessary to reset all features back to factory default. Perhaps the customer has
    accidentally engaged the ?Viewing control level setting? feature (indicated by a ?key? icon on the display) and
    forgotten the password. Or, perhaps a retailer has a SoundSpace?12 on display and all of the settings are
    improper. RAM Clear 1 will accomplish the task of resetting the memory.
    1. CONFIRM NO DISC IS INSIDE
    2. TURN POWER OFF
    3. PRESS AND HOLD ?SELECT? AND ?DISC DOWN? KEYS SIMULTANEOUSLY
    FOR MORE THAN 7 SECONDS.
    4. ?RAM CLEAR 1? IS DISPLAYED, AND THE INITIALIZATION STARTS
    5. ?POWER OFF? IS DISPLAYED
    6. POWER IS TURNED OFF AUTOMATICALLY
    OPERATION
    7. RAM CLEAR 1 IS COMPLETE
    Owners Manual Correction -
    Canceling viewing control (page 54)
    Incorrect: If you have forgotten the password, press and hold the Clear button for at least 5 seconds at the
    PASSWORD screen. The parental lock is released and the key icon disappears from the display of the main unit.
    Correct: If you have forgotten the password, press and hold the Enter button for at least 5 seconds at the
    PASSWORD screen. The parental lock is released and the key icon disappears from the display of the main unit.
    Note ? The remote has two Enter buttons. Press the ENTER button next to the number 1 key.

  • jbole Nov 20, 2008

    The address and phone number for DBI worked. I had called earlier, and got re-directed to a US service depot that did not work. On my second call, they sent an email to Singapore and I received a response overnight. The text of that response is attached in my comments.

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Hi, Just found their service contact in US.

Main support number 310-392-1155

Support FAX             310-392-1030

supporttechnicalsupport@nakusa.com

Hope it helps.

Posted on Nov 18, 2008

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If you have exausted all other posibilities as mentioned, then you have to reset back to factory settings, instructions on how to do this should be in the user/service manual

kind regards

Posted on Nov 18, 2008

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Sir,

Open the dvd player and check them it there any wire is cut off or soldering will be losed. Check the board transformer with multimeter, if power supply is coming out or not.

thanks
good luck

Posted on Nov 18, 2008

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  • 207 Answers

You mentioned that it appears locked and you can not play the DVD, But also that it is NOT a region lock.

Some players have a feature that is marketed towards parents, which is called a parental lock.
Is it possible that this feature is on your player, and either accidentally or purposefully set?

If unsure get a DVD with a LOW rating (Something G rated, a kids movie perhaps) and try to play that in your player, If this does the trick for you then somehow the parental lock was set and will block anything rated above the locked level.


Hope you find this useful
Dave

Posted on Nov 18, 2008

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  • David Preston
    David Preston Nov 18, 2008

    I Don't know where you are located. So it is difficult to suggest a local repair facility. The companies corporate headquarters are in Singapor, Japan I am giving you that contact information. If you would like me to try to find something local for you, just give me a general idea of you location and I will try to find out for you.



    Nakamichi Corp

    8 Commonwelth Lane

    The Grande Building

    Singapore 149555



    (65)6476 6686



    Hope this is helpful

    Dave

  • David Preston
    David Preston Nov 18, 2008

    nearest distributer is



    DBI international

    39 Main street South

    Kenora, Ontario P9N 1S8

    (807) 468-8494 phone

    (807) 468-9147 fax

    dan@dbiint.com



    you can contact them and they should be able to inform you of repair/return procedures



    Good Luck and thank you for choosing FixYa

    Dave

  • David Preston
    David Preston Nov 20, 2008

    Jbole,



    Glad to hear that the Contact info I found, put you into contact with someone who could get you the PROPER procedure to fix things.



    Thank you for choosing FixYa!



    Take care.

    Dave

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Try to unplug it.
also clean your lense may be this is your lense issue.

Posted on Nov 13, 2008

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Hi,

Initially, pls try:

  • unplug from the mains for an extended period of time, say an hour plus;
  • press the ON/OFF or standby button while plugging in the AC plug to the wall outlet.
Additionally, was there anything out of the ordinary prior to the issue? Power outages/interruptions, thunder storm, near lightning strike, anything noteworthy?

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa

Posted on Nov 13, 2008

  • Louie  Role
    Louie Role Nov 15, 2008

    Hi again,

    Any development(s) so far?


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Then u have to check the lens ..

Posted on Nov 13, 2008

  • mohammed marika thambi
    mohammed marika thambi Nov 14, 2008

    then the problem in spindle ...just check tat

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Switch on the player making sure no disc is present  Press Pause on the remote  Press: 3, 1, 4, 1, 5 and 9 on the remote  Press the region number, 0 for multiregion  Press Pause  Turn the unit off then back on and you're good to go

Posted on Nov 13, 2008

  • mmechanics Nov 13, 2008

    other Alternative option 
     Switch on the DVD player
     Press 'stop' on the remote
     Press '1', '9', '9', '9' then 'Enter'
     The region menu appears
     Select 'All' to make the player multi-region


  • mmechanics Nov 13, 2008

    speacially the option for nakamichi SoundSpace 10, 11, 12, and 21
    Multi-Region:
     Press and hold the Track Down button on the player
     Press the Power On button to turn on your player
     Wait until the machine shows "----" on the display
     Release the Track Down button on the player
     Using the main remote keypad, enter the digits 1, 0, 1 and 1, then
    press Enter
    The machine should now display "D-00" and be region free

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Check your manual again if there's an entry about playing DVD's from other regions.

Posted on Nov 13, 2008

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YOu may need to unlock your player so it can be a Multi region DVD player so you can play all type of DVD regardless what region they are made for....

Posted on Nov 13, 2008

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