Question about HP DeskJet 3820 InkJet Printer

9 Answers

Hp deskjet 3820

The ink cartridges get stuck on the right side. The is a square white looks as if a resting area. I don't know if it's the right position. My problem is similar - the cradle for the ink cartridges does not move after the printer is sent something to print. It is like it is out of synch. The cradle will not move to service the ink cartridges when the lid is opened. This started when I was trying to replace the black cartridge and was having problems with it printing because of clogged jets.

swesby

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  • swesby Nov 11, 2008

    I tried unplugging the printer for a minute also, but after reconnecting it did the same thing as before - the lights cycled, the printer spit out a blank sheet, the cradle I assumed parked, and the power light settled to a steady green. When I lifted the lid the cradle stayed put. This is what it was doing before - which was not moving after receiving something to print, but the green power light would flash as if it were going to print. The only way to get to the cartridges is to hit the power button with the lid up (two times - once to turn off then on). When this is done the cradle will move all the way to the other side, a piece of paper is spit out and then the cradle moves back to park but will then come out I believe to a service position.

  • swesby Nov 11, 2008

    After removing both cartridges, powering down, reinstalling the cartridges, the cradle parked and the power light settled on green. I lifted the lid but the cradle would not come out. I tried printing a test page from the HP printer utility but got an error message saying there was a problem with the black cartridge - either reinstall it or if that does not work replace it. Before exiting printer utility, tried the test page again, but the power light on printer did not flash signalling reception of test page. Tried the cleaning routine while in the utility - but nothing would happen. I have removed and cleaned the contacts on the black cartridge a few times before. This was the cartridge that I was trying to change but would still print before. Why won't the cradle come out when the lid is lifted? What's next?

  • swesby Nov 11, 2008

    I checked this area out with the cradle out, but didn't see anything unusual - nothing was loose or looked out of place. After closing the lid, the cradle moved backed and the light stayed green. The printer then went through some sort of cycle without spitting out a sheet of paper. After that, with the light a steady green, I tried printing a document from Word. The printer acted like it wasn't receiving the information - the light did not flash indicating this. I ended up cancelling the print job. Any other advice?

  • swesby Nov 11, 2008

    I do not see any "T" shaped part on the right side where the cradle parks, nor do I see any gears on the right side, only on the left side.

    I think it is time for me to look into a local tech to look at this.

    According to FixYa's money back guarantee, I would like my money back - deposited to my Paypal account: swesby@hotmail.com

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9 Answers

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Please turn off the printer and remove the power cable....

Use Kleenex or WD40 to clean the Silver Metallic rod on which ink cartridges move, do clean right or left side where they stuck.....Clean it thoroughly......Ink cartridges should move freely and look for belt that its not stuck anywhere which moves ink cartridges and make sure that motors which move the belt are working fine by pulling the belt.

Posted on Nov 11, 2008

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It is not stuck, it is a part called the return motor that is faulty and does not bring the carriage back to the center.

That must be replaced by a technician... or replace your printer, it is not a DIY job.

All you can do is playing with the carriage to see if you can unlock it, if it is really faulty, the motor must be replaced.

Posted on Nov 11, 2008

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Open the printer, take out the ink cartridges.
look directly toward the back of the ink cartridge. there should have a bar-code like plastic strip from left to right running the full length of the printer.
use very small amount of alcohol on a paper towel. wipe down the plastic strip from one side to the other. do that couple ot times. then use a clean wet paper towel wipe down the strip again, the last step is to wipe down the strip with clean dry paper towel.
Note: make sure you get the back of the ink cartridge. that is where the ink cartridge is parked.
you can move the ink cartridge by hand, but don't force it to move.

Posted on Nov 11, 2008

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Actually there is a very small black colour plastic lock on the right side of the printer .when the cartridges move to the right side that lock turns automatically and  blocks the cartridge carriage in that right side area and in the lower area of the right side there is a small rubber cleaner that cleans the cartridges there on the right side whenever you give a printout.the actual position of cartridges to be in rest position is the left side.but whenever u give a printout the cartridges move towards the rightside to that rubber cleaner area.it cleans the cartridges and then the printout starts as usual.but in your case when you give the printout the cartridges moves to the right side the cartridges get cleaned and then stops there because the lock which block the cartridges for cleaning is either slightly moved from its orignal position or the lock is little bit broken so it just blocks the cartriges and will not realse the cartridges after cleaning towards printing. the problem is very common as this locks are very delicate to be moved or getting broken.as i do not have any picture of that lock to give you the exact shape. but a technician can help you to adjust the lock or to replace the lock if broken. the printer is absolutely perfect just that lock has to be made proper to get the printouts. it is exactly jet black in colour and and has a shape of ---T--- attached to the round gear.
rate the solution if it helps you. thanks.

Posted on Nov 11, 2008

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Turn off the printer. Unplug the USB connection from the printer. Wait for a couple of seconds. Reconnect the USB cable and turn on the power. Check if it will try to warm up.

You also need to check if there is something blocking the ink connection. The printer has a in cartridge detector. It will not move if it is detecting something or if it is being blocked by something.

Posted on Nov 11, 2008

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See if you can re-seat all cartridges.

Posted on Nov 11, 2008

  • monk3ybidzness
    monk3ybidzness Nov 11, 2008

    If the new black cartridge is new, sounds like the cradle for the black cartridge is having a hardware issue. Got an extra black cartridge ?

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Hi,

In some HP models, the rest/parked position is on the left side.

Initially, pls check that base of the waste ink absorbent pad is not loose. Other than this, a couple of ideas you may want to explore:

  • there is usually a protrusion/lock that keeps the carriage (print head assembly) in the rest/park position;
  • if the base of the absorbent pad is misaligned, it would block the carriage movement;
  • if the pad itself is misplace/out of position, it can also block movement of the print heads;
  • in some instances, there is a narrow but very long plastic strip with barcode like markings. This could be dislocated or the barcode markings smudged with waste ink;
  • foreign objects like stapler, paper clip or even torn pieces of paper could cause no printhead movements.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.

Posted on Nov 11, 2008

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Remove the cartridges and let it roll without them for a moment, shut it off, restart, let it be for a moment reinserted the cartridges and see if that helps.

Posted on Nov 11, 2008

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Turn off and unplug the unit as well for a minute, this will reset the printer.

Posted on Nov 11, 2008

  • micromaster
    micromaster Nov 11, 2008

    btw.. have you experience a paper jam on the printer before?

    be sure that there was no stuck object or piece of paper on the printer or into its roller.


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