I removed a colour cartridge from the machine to get the replacement code, then put it back into the printer, the above error shows in the window and when I lift the top half of the body of the printer to view the ink cartridges, the cartridge holder is towards the left hand side (viewing it from the front) and does not move to the ink changeover position.
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Hi Dee, The error code 6502 indicates an ink tank position sensor error.There's no communication between the printer and the newly installed cartridges.To clear this,you have to remove the cartridges,check the plastic tape usually around them when new and make sure you COMPLETELY remove this tape.Ensure nothing is covering the chip or LED on the rear of the print cartridge.Also gently wipe out any appearing smudges.
Hi there Solution: 1.Unplug the printer. 2.Remove the faulty Cartridge 3.Plug in the printer and press and hold power button 4.Keep it held down. Press Resume twice, and this should reset the fault. Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
Error 6502 (Ink tank position sensor error) the sensor is receiving too much light. Possible causes are: 1. The printer cover is open and the sensor is exposed to the light 2. The ink tank LEDs are busted 3. Sensor or its wire connection to the logic board is busted or disconnected
Solution: 1. Close the printer cover 2. Possible ink tank replacement 3. Change sensor or repair disconnected wires