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Wireless mouse KU916AA won't connect to our computer, this was working, the computer is only 3 weeks old

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  • nerva Dec 07, 2008

    After 1 week using HP wireless optical mouse KU916AA, it doesn't connect anymore. Have try troubleshooting procedures from hp support it doesn't help.

  • jb2000351 Mar 08, 2009

    Same problem. Worked for a couple weeks then noconnection. The light is on the back of the mouse. Changed the batteries. No help. Starting to think its a peice of ****.


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My new wireless mouse KU916AA won't connect to my HP Pavilion dv 2000. OS is Vista

Posted on Dec 12, 2008

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I went out and bought a mouse with a wire and connected it to my lap top. Works great and we don't have to keep re-connecting it.

Posted on Nov 13, 2008

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Try to change the battery

Posted on Jan 10, 2010

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I had same problem, HP DV6236US with Vista that couldn't solve for KU916AA.

Control Panel
Administrative Tools
Computer Management
Device Manager
Right-Click your "Unknown Device"
Update Driver Software
Browse my computer for driver software
Let me pick from a list of device drivers on my computer
Mice and other pointing devices
HID-Compliant Mouse

NOT USB browser mouse, you might as well select a brick.

Posted on Mar 26, 2009

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1 Answer

I have a uniden wireless mouse and it won't

here ur pc is recognizing ur external hardware that is mouse but cursor is not moving this indicates that bluetooth connection is good and problem comes with the mouse. i advise to meet a good technician and there is nothing to do with it further.

Jun 28, 2013 | Computers & Internet

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Computer won't recognize the mouse

you can try it changing the USB connector if it is USB mouse,

Nov 04, 2012 | HP Wireless Comfort Mouse, Black

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USB mouse not working?

Ok don't worry. Sounds like you need to Unplug the mouse for a sec then re-plug it back in to reset it. If the mouse is wireless then try replacing the batteries. Cause a wireless mouse can still turn on if batteries are weak but won't have enough power to connect to the receiver connect to the desktop/laptop. Try doing so and let me know if this solves your issue.

Aug 24, 2012 | Computers & Internet

1 Answer

KU916AA is it available with windows7

Yes?! It should work fine with any computer, but not macintosh..

Feb 10, 2012 | HP Wireless Optical Mouse

1 Answer

My optical mouse KU916AA isnt connecting to the USB receiver. I have fresh batteries in it, but im not sure what button to push.


Go to this Microsoft article and read through: Microsoft kb838398

The steps here includes all troubleshooting you can use for response failures in wireless keyboard and mouse.

If the steps did not resolve your issue, try unplugging the receiver first and reboot the computer. Plug back the receiver and reboot again. This is to refresh the cmos of your wireless keyboard and mouse settings.

If all of these fails, your mouse is deemed defective.

Hope this works for you.

Jul 28, 2011 | Computers & Internet

1 Answer

Computer wouldn't work so had to take out battery, plus disconect all wires. when i connected it computer worked but mouse doesnt. It is only 3 weeks old. I put new batteries in mouse

If the mouse is wireless it may need to be reconnected to it's reciever. Check the bottom of the mouse for instructions on what order to hit your reconnect buttons.

If you can't find the sequence, comment back here with the make and model of your mouse and I will see if I can find them for you.


Aug 10, 2009 | Logitech 9311570403 Mouse

1 Answer

Replaced Microsoft Wireless Optical Mouse 2000 doesn't work

I would have suggested opening up your old mouse and cleaning the right click button first.

Generally, wireless devices have a connect button that finds the frequencies of the devices. On the receiver press this button, then press the button on the bottom of your new mouse. the receivers lights will stop flashing once connected.

Jul 21, 2009 | Microsoft Wireless Optical Mouse

1 Answer


If the mouse is only a week or so old, you can still return it or have it replaced under warranty if need be.
First, go into the device manager and uninstall the mouse, then disconnect the receiver unit ad reboot the computer. Then plus the receiver back in and the computer should reinstall the needed controls for it.
if the mouse is not moving at all, check the batteries, they can go dead sitting on shelves.
Last shot is to contact Belkin at 1 800 2BELKIN or email at this address: and complete the selection.

May 17, 2009 | Belkin Computers & Internet

1 Answer

Doesn't work

Assuming it''s still fairly new and the batteries are still fresh, my guess is the hub that plugged into the laptop is loose or you're trying to use the mouse in an area that it can't communicate with the hub. I do hope this solves your problem and we all feel rather stupid the first time we have a computer problem until someone explains it!

May 12, 2009 | HP Wireless Optical Mouse

1 Answer

I have a new wireless optical mobile mouse (P/N KU916AA). The clerk at staples said it could be used with my pc. The red light comes on. I plugged in to my usb and used both buttons to try and...

Make sure the batteries are inserted correctly, and press the connect button on the bottom of the mouse. Also check to see if there is a button on the reciever, you would have to press that first.

Mar 20, 2009 | HP Wireless Optical Mouse

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