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Wireless mouse KU916AA won't connect to our computer, this was working, the computer is only 3 weeks old

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  • nerva Dec 07, 2008

    After 1 week using HP wireless optical mouse KU916AA, it doesn't connect anymore. Have try troubleshooting procedures from hp support it doesn't help.

  • jb2000351 Mar 08, 2009

    Same problem. Worked for a couple weeks then noconnection. The light is on the back of the mouse. Changed the batteries. No help. Starting to think its a peice of ****.

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My new wireless mouse KU916AA won't connect to my HP Pavilion dv 2000. OS is Vista

Posted on Dec 12, 2008

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I went out and bought a mouse with a wire and connected it to my lap top. Works great and we don't have to keep re-connecting it.

Posted on Nov 13, 2008

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Try to change the battery

Posted on Jan 10, 2010

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I had same problem, HP DV6236US with Vista that couldn't solve for KU916AA.

Start
Control Panel
Administrative Tools
Computer Management
Device Manager
Right-Click your "Unknown Device"
Update Driver Software
Browse my computer for driver software
Let me pick from a list of device drivers on my computer
Mice and other pointing devices
HID-Compliant Mouse

NOT USB browser mouse, you might as well select a brick.

Posted on Mar 26, 2009

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Posted on Jan 02, 2017

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