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Wireless mouse KU916AA won't connect to our computer, this was working, the computer is only 3 weeks old

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  • nerva Dec 07, 2008

    After 1 week using HP wireless optical mouse KU916AA, it doesn't connect anymore. Have try troubleshooting procedures from hp support it doesn't help.

  • jb2000351 Mar 08, 2009

    Same problem. Worked for a couple weeks then noconnection. The light is on the back of the mouse. Changed the batteries. No help. Starting to think its a peice of ****.

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My new wireless mouse KU916AA won't connect to my HP Pavilion dv 2000. OS is Vista

Posted on Dec 12, 2008

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I went out and bought a mouse with a wire and connected it to my lap top. Works great and we don't have to keep re-connecting it.

Posted on Nov 13, 2008

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Try to change the battery

Posted on Jan 10, 2010

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I had same problem, HP DV6236US with Vista that couldn't solve for KU916AA.

Start
Control Panel
Administrative Tools
Computer Management
Device Manager
Right-Click your "Unknown Device"
Update Driver Software
Browse my computer for driver software
Let me pick from a list of device drivers on my computer
Mice and other pointing devices
HID-Compliant Mouse

NOT USB browser mouse, you might as well select a brick.

Posted on Mar 26, 2009

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Posted on Jan 02, 2017

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I have a uniden wireless mouse and it won't


here ur pc is recognizing ur external hardware that is mouse but cursor is not moving this indicates that bluetooth connection is good and problem comes with the mouse. i advise to meet a good technician and there is nothing to do with it further.

Jun 28, 2013 | Computers & Internet

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Belkin wireless mouse won't connect on power up of PC


A Belkin Mini Wireless Optical Mouse frees you from the restriction imposed by the limit of the wire that your mouse uses to connect to your computer. The Belkin model works up to three feet away from the receiver and operates on a 27 MHz frequency. It's smaller than a regular mouse, making it easy to add it to a laptop case or desk drawer without losing much space in the process. Before you can use the Belkin Mini Wireless Optical mouse, you must install it. The receiver and the mouse should sync automatically; if they don't, you must perform the sync manually.

1 Press the bottom release tab on the top cover of the mouse. Insert the batteries included in the package and replace the cover.
2 Turn on your computer. Plug the Belkin USB receiver into a USB port on your computer. The drivers will install automatically.
3 Press the sync button on top of the USB receiver and then press the sync button on the bottom of the mouse to connect the two devices.
Warning
  • close Before you can install the Belkin mouse, remove drivers for other wireless mouse types on your computer.

Jul 17, 2017 | Belkin Mini Wireless Optical Mouse...

1 Answer

KU916AA is it available with windows7


Yes?! It should work fine with any computer, but not macintosh..

Feb 10, 2012 | HP Wireless Optical Mouse

1 Answer

My optical mouse KU916AA isnt connecting to the USB receiver. I have fresh batteries in it, but im not sure what button to push.


Hi,

Go to this Microsoft article and read through: Microsoft kb838398

The steps here includes all troubleshooting you can use for response failures in wireless keyboard and mouse.

If the steps did not resolve your issue, try unplugging the receiver first and reboot the computer. Plug back the receiver and reboot again. This is to refresh the cmos of your wireless keyboard and mouse settings.

If all of these fails, your mouse is deemed defective.

Hope this works for you.

Jul 28, 2011 | Computers & Internet

1 Answer

I bought a gateway zx series computer 3 weeks ago. the wireless keyboard and mouse that came with it has stopped working for no apparent reason. the computer says that it doesn't recognize the device. i...


hi Karnarc.
How do I troubleshoot my Gateway wireless keyboard and mouse? How do I troubleshoot my wireless keyboard and mouse?
If you are experiencing issues with your wireless keyboard and mouse not working properly, perform the following steps to troubleshoot the wireless keyboard and mouse.
  1. Make sure the USB connector from the receiver is properly plugged into a USB port on the computer. Some systems ship with the receiver already preinstalled in the unit itself. Please check your mouse to see if there is a receiver inside of the battery compartment door.
  2. Make sure wireless keyboard is not on a metallic surface.
  3. Ensure that the receiver is 8-inches from other electrical devices.
  4. Try plugging the receiver into a different USB port to ensure that the USB port is working properly.
  5. Check the batteries in the keyboard and mouse to make sure they are installed correctly.
  6. Test the batteries to ensure that they still have a charge.
  7. Verify the On/Off switch on the keyboard and mouse are switched to On.
  8. Some receivers, keyboards, and mice may have a connect button. If so, follow the steps below:
    1. Plug the USB receiver into a USB port on your computer.
    2. Press the connect button on top of the receiver and the button will blink.
    3. Press the connect button on the bottom of the keyboard to activate the wireless connection.
    4. Press the connect button on top of the receiver and the button will blink.
    5. Press the connect button on the bottom of the mouse to activate the wireless connection.

Dec 03, 2017 | Gateway Computers & Internet

1 Answer

Computer wouldn't work so had to take out battery, plus disconect all wires. when i connected it computer worked but mouse doesnt. It is only 3 weeks old. I put new batteries in mouse


If the mouse is wireless it may need to be reconnected to it's reciever. Check the bottom of the mouse for instructions on what order to hit your reconnect buttons.

If you can't find the sequence, comment back here with the make and model of your mouse and I will see if I can find them for you.

Chris

Aug 10, 2009 | Logitech 9311570403 Mouse

1 Answer

Replaced Microsoft Wireless Optical Mouse 2000 doesn't work


I would have suggested opening up your old mouse and cleaning the right click button first.

Generally, wireless devices have a connect button that finds the frequencies of the devices. On the receiver press this button, then press the button on the bottom of your new mouse. the receivers lights will stop flashing once connected.

Jul 21, 2009 | Microsoft Wireless Optical Mouse

1 Answer

MY WIRELESS MOUSE IS NOT WORKING


If the mouse is only a week or so old, you can still return it or have it replaced under warranty if need be.
First, go into the device manager and uninstall the mouse, then disconnect the receiver unit ad reboot the computer. Then plus the receiver back in and the computer should reinstall the needed controls for it.
if the mouse is not moving at all, check the batteries, they can go dead sitting on shelves.
Last shot is to contact Belkin at 1 800 2BELKIN or email at this address: http://www.belkin.com/support/contact/email/?lid=en and complete the selection.

May 17, 2009 | Belkin Computers & Internet

1 Answer

Doesn't work


Assuming it''s still fairly new and the batteries are still fresh, my guess is the hub that plugged into the laptop is loose or you're trying to use the mouse in an area that it can't communicate with the hub. I do hope this solves your problem and we all feel rather stupid the first time we have a computer problem until someone explains it!

May 12, 2009 | HP Wireless Optical Mouse

1 Answer

I have a new wireless optical mobile mouse (P/N KU916AA). The clerk at staples said it could be used with my pc. The red light comes on. I plugged in to my usb and used both buttons to try and...


Make sure the batteries are inserted correctly, and press the connect button on the bottom of the mouse. Also check to see if there is a button on the reciever, you would have to press that first.

Mar 20, 2009 | HP Wireless Optical Mouse

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