Tom Tom one just comes on and then says that there is no GPS devi
I went to America for a month and took my Tom Tom with me and used a America and Canada map. Put in by the codes. Now I cant get my Tom Tom One to accept my original UK map. It comes on , I have to agree to the terms and then it goes to the map and comes up that there is no GPS device.
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Re: Tom Tom one just comes on and then says that there is...
It "might" be that your tomtom has lost its position due to you moving countries. the TomTom stores its last position so each time you switch it off then on again it can find the satellites it had before quickly. Because you have moved a long way ( on the aeroplane ) the TomTom now thinks you are still in America so it's looking for the satelittes over America rather than over the UK.
I would try this :
Press the reset switch through the hole at base of tomtom ( 1 quick press is all you need , dont press too hard , you should feel the switch click as its a tactile switch )
The TomTom has now had a hard reset
Go outside in a location where you have a clear view to the south . ( preferably a clear view from east through south and to the west )
Switch the tomtom ON
Make sure the tomtom has a clear view of the sky and the top of the tomtom ( its antenna is in the top ) is unobstructed.
Tap the screen just above right bottom ( where you see the signal bars )
The next screen shows the battery state and some bars on right side
Tap the bars
You should now have a bigger screen with bigger bars
The bars are each channel your tomtom can receive satelittes on
Wait about 3 to 4 minutes and see if any of the bars are GREY
Grey bars shows you are receiving satelittes ( but signal is week )
Blue bars show good strong signals are being received
It may take a few minutes to lock on ( fingers crossed )
If it does have a lock ( at least 3 blue bars ) your tomtom will remember and store these satelittes so next time you switch on it will go straight to them quickly and lock on .
Your problem will be sorted.
if you dont get any bars at all then it's likely your tomtom has become faulty in the receiver or antenna section and will need proffesional repair . Rare but It is also possibly a files / data fault on your SD card . In this case if you made a backup of the card , you will need to revert to that and reinstall the files to the SD card.
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My thanks to the gentleman who posted the link to Tom Tom's solutions link. Although I had been there previously months ago when I first encountered this problem, there had been at that time, no instructions from them on how to properly reset the One that does not have a reset pin hole. That was in March. There are now such instructions.
The key to resetting such a Tom Tom GPS device lies in plugging your One into your computer, which automatically launches Tom Tom Home software (please remember, you have to have Home software installed on your computer already). After doing this:
1. When Home launches, go to Manage My Device Folder (p.2) and click it to open it.
2. You will see a folder-style window which lists all of the items that are your device. Select the folder tab: 'Items on device.' Then Deselect Applications. Click OK when promted. The Applications software will be deleted from your Tom Tom One.
3. IMPORTANT! Then clcik the other folder tab 'Items on computer.' Do the same here by deselcting to uninstal software on your computer as well. Click OK when promted.
4. If you do not get an automatic dialog box indicating that you need new application software installed, return to p.1 and select the folder 'Update My Device.' Follow the instructions as prompted and Tom Tom will both download new computer Home software as well as new software to the One device.
That should do it.
I will tell you that it took me three passes at this process. So it's not a breeze. But in the end it finally worked. And my One, which had been down since March is once again finally up and running with new software and as well as I remember it working.
Hope this helps others.
Think I have sorted the problem out. I read some of your readers' solutions and it was mentioned that it may be advisable to log onto the GPS update. So, I installed my disc which came with the pack and followed the instructions to download the GPS update (and also took the opportunity to download other updates which took some time). Anyway, used the sat nav this morning and so far, it appears to be working normally now and the signal comes on in seconds!
Its done through the Tom Tom software on your computer. Once the Tom Tom desktop is installed you choose which maps you want to have in your GPS. If there is a Europe map in there, the software will allow you to delete the map and install the correct one.
i had exactly the same problem, i dont really know how i solved it but first i thought it could be a memory problem slowing the gps signel so i reset the tom tom to factory settings then downloaded the updates from the tom tom home program of corce i lost all my destinations but i didnt want to do a back up just incase one of the updates had a virus or something so if u want to keep them i sugest u write them down first.and then i got a safty pin and pressed the reset button underneath where the memory card goes twice the second time i held it down for about 10 seconds then i looked for updates again from tom tom home. after that in tom tom home there is an option where u can operate your tom tom on your pc so i tryed that and i put in a destination on the pc and clicked on demo tour so i watched the route first it was a bit slow but started to speed up a little. after it had finished i un plugged the sat nav and went for a walk with it around the house soon as i went out side and set a destination it found 6 gps signels,make sure yhe battery is charged to at least half. well i hope anyone who follows my steps gets the same results, thought i lost 200 quid cos i have had it over two years and its only guarenteed for 12 months. well good luck.