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Re: the hose kinks up
What i would suggest trying is either extending the cord only to which you need or keeping the cord tense and firm so the hose cann kink up. If you are looking for a replacment hose i suggest "buy DC07 cyclonic vacuum hose" and you should be able to purcahse another one from there.If this is not the case please write back and i would gladly help.
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a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
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I'm sorry to hear you're having difficulties with your DC17. When you stand the cleaner upright, the brushbar motor is designed to shut off automatically. However, the suction motor should continue to run unless you turn it off manually with the on/off switch. If both motors seem to be shutting off when you stand the cleaner upright, it's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible.
You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.
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Most Dyson cleaners have a thermal cut-out to protect
the motor from overheating in the event of a restriction to the airflow. So, if anything causes it to overheat, it will
switch off. If this happens, leave the cleaner switched off for at least two
hours, as it will not start again until it has cooled down. The most common cause of a
cut-out is that the cleaner has a blockage or the filter needs washing.A high room temperature may also trigger
it.Before you continue vacuuming,
ensure the filter is clean and there are no blockages.You can download the user guide at www.dyson.co.uk/support/.Just click on ‘Get Expert Help’ then ‘Using my Dyson product’ then ‘User Guide’.
Its a good chance that your vacuum motor has either shorted out or become burnt out, this can happen after a few years of use. My only real suggestion, being what i would do in your situation, either contact dyson and try and get another motor, alternatively, contact a 2nd hand motor place, maybe a white goods store, and they may have a vacuum motor to suit as Dyson spare parts can be expensive. I hope this offers some assistance.
can any one help, Our Dyson Animal vacuum has plenty of suction when it is upright and
the attachments are being used off the hose, but when the handle is
tipped back to begin cleaning carpets the beater head is getting no
suction. As the handle is being tipped back you can hear what sounds
like a flapper valve in the body of the vacuum opening and then all the
suction just goes away.