Question about Sub-Zero 690 Side by Side Refrigerator

2 Answers

No water or ice through door

Ice maker is working. When fridge door is open and and bulk ice button is pressed ice is dispensed. When door is closed (or open) and water or ice button is pressed there is "contact" and the "trap door" opens but water is not dispensed nor does the ice dispenser become activated.

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  • weallans Jan 03, 2008

    I have exactly the same problem. Pressing swithc activates door chute but now ice or water. No auger turning... Open fridge and biulk ice works great. There is no hidden panel lock on the 690 is there? Laney - Did u fix yours?

  • Anonymous Feb 09, 2008

    same issue not clear how to ge to the ice despensor to take a look at this. Any idea who to remove ice despensor unit?/

  • ginmorf Aug 02, 2008

    I have the same problem, does anyone have the answer?


    Ginger

  • Anonymous Mar 12, 2014

    trap door will not close on the icemaker after getting ice

  • Anonymous Mar 13, 2014

    How do you reset The door ice dispenser

  • Anonymous Mar 17, 2014

    the ice will not dispense through the door

  • Anonymous Mar 17, 2014

    In door ice not dispensing

  • Anonymous Mar 17, 2014

    ice gets stuck in door after dispensing ice

  • Anonymous Mar 22, 2014

    Ice dispenser pushes door open

  • Anonymous Mar 26, 2014

    despencer door opens & closes on its own

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2 Answers

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  • 175 Answers

Sounds like the dispenser assembly is not sensing that the trap door is opening fully, so it wont send power to the auger motor or fill valve. If you are pretty handy, you can disassemble the door and take out the dispenser assembly and try to take the assembly apart and correct the throw on the trap door. Otherwise, I'm afraid you need a new dispenser to the tune of about $250 parts and $225 trip and labor. Good luck!

Posted on Dec 17, 2006

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I had the same problem. Trap door in fridge door opens, but trap door between freezer and fridge was coated in frost, so didn't open. Scrape off ice from flap (located under where the control buttons are - look up there and you'll see it!) and bingo! Fixed.

Posted on Apr 23, 2008

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