Question about Sub-Zero 690 Side by Side Refrigerator

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No water or ice through door

Ice maker is working. When fridge door is open and and bulk ice button is pressed ice is dispensed. When door is closed (or open) and water or ice button is pressed there is "contact" and the "trap door" opens but water is not dispensed nor does the ice dispenser become activated.

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Re: No water or ice through door

Sounds like the dispenser assembly is not sensing that the trap door is opening fully, so it wont send power to the auger motor or fill valve. If you are pretty handy, you can disassemble the door and take out the dispenser assembly and try to take the assembly apart and correct the throw on the trap door. Otherwise, I'm afraid you need a new dispenser to the tune of about $250 parts and $225 trip and labor. Good luck!

Posted on Dec 17, 2006

Re: No water or ice through door

I had the same problem. Trap door in fridge door opens, but trap door between freezer and fridge was coated in frost, so didn't open. Scrape off ice from flap (located under where the control buttons are - look up there and you'll see it!) and bingo! Fixed.

Posted on Apr 23, 2008

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Sammy, I am having the same problem with my 695. I have a call into subzero service and will let you know what I find out.

Thanks for your help as it fixed my problem as well, albeit temporarily.


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