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Adobe CS3 Illustrator- Cannot open ''tools'' artonpath.aip

Hi there,
I have the student edition of Adobe CS3 and when I load Illustrator I cannot get my ''tools'' palette to open and so cannot manipulate and create pictures. 
Every time I load it it comes up with the same message: 
- The document contains elements that are managed by plug-ins that are not currently available. you can delete or expand these elements but you cannot manipulate them in other ways. The missing plug-ins are listed below.
Adobe Art brush plugin (ArtOnPath.aip)Art Brush (ArtOnPath.aip)

I have tried re-installing the software but I still have the same problem??!!
Many thanks,
Charlotte

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  • 2 more comments 
  • flower246 Nov 18, 2008

    same prob!!!

  • art5728 Mar 28, 2009

    I need someone to tell me how to do this step by step for a Mac. HELP!!!!!!!! AHHHHHH

  • Anonymous May 07, 2009

    I have exactly the same problem. Help!

  • Anonymous May 19, 2009

    same problem but on a mac

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  • 9 Answers

Charlotte, it sounds you are attempting to open a file created from a newer version of Illustrator than what you have. Not sure what the details are on the file your using.
However, have you tried recreating the preferences file?
Are you using Mac or windows?
If your using windows try this:
Install and run Illustrator in a new user account.Create a new user account with the same permissions as the account experiencing the error, and then install and run Illustrator under that account.
For instructions on creating a new user account, see "To add a new user to the computer" in Windows Help

Posted on Dec 07, 2008

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Posted on Jan 02, 2017

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