Question about SanDisk Sansa e250 MP3 Player

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My sansa e270 is not working

Its not working it is just a blue screen, i put a song on and it just froze and nothing happend then it whent to a blue screen that has zig zag line on it going up and down and i dont no what to do, i tryed to put the charger on it nothing happend, i pushed buttons nothing happend, and i whent to turn it off nothing happend none of the buttons work and i dont no what to do i rele need some help because i am getting pissed off!!!!!!! PLEAZ HELP ME!!!!!!

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Re: my sansa e270 is not working

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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Re: my sansa e270 is not working

My solution for that problem is take it back to the store and throw it at the person that sold it to you

Posted on Aug 23, 2009

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My sansa disk is froze on the refreshing media screen

This happens often with Sansa Media Players, your best bet is to delete all your songs off the device, then re-add them again. But this time have your device on hold, which is having the switch at the top of the device pushed to the right side. This will make sure nothing happens while the device is syncing.

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Sounds like the problem I had. I followed the instructions for "Load image failed" appears after updating e200 firmware". It's item #3 in the list.

I found the necessary files in the forum (my Sansa is the e270 v1). The files can be found here:

I hope this helps.

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Go to and search for your mp3's programming and download it, no promises, but it worked for my sansa fuze

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try the troubleshoot section of the sansa website

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well if you can still connect it to your computer just format the mp3 this should work after the format just go to WMP and sync your music


1. connect mp3 to computer

2. got to "My Computer "

3. find the mp3 in the computer

4. right click on the mp3 drive

5. click on "Format"

6. click on ok

note : formating will delete all picture,songs, and videos on the device

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The song does not have transfer rights - you must upgrade to Napster To Go.

Jun 21, 2008 | SanDisk Sansa e270 MP3 Player

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I might know how to finish that problem

I think you might have to go to settings in the sansa and go to backlight. Then choose On.

If this isn't what i'm talking about, try looking for another person that helps.
Hope i helped!

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if i were u id just turn it off,take out the battery and get a fresh 1 and then see what happens.........ive been having problems with my sansa to:)

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