Question about Kenmore Elite 45986 Front Load Washer
No solution needed but do want to warn those considering purchasing a Kenmore product. Buyers beware! This is our experience and from the message boards, we are not alone.
July 2008 our not quite 2 year old front load Kenmore Elite washer started flashing F6 during the spin cycle. Many phone calls, service calls and repair $$ later, in October 2008 the Sears repair crew threw up their hands in embarrassment that their company was showing such a lack of customer service. In the end, they refunded us the repair money we had paid for parts that didn't repair the machine and left us hanging with a lemon. They replaced the touch panel, the main computer board, the wire harness, the door latch and even the motor. There's nothing more to replace but Sears will NOT stand by their product ... they won't even sell you an extended warranty because they know they have a lemon. We finally went to our state's consumer affairs department to report the terrible customer service / consumer support from Sears. We cut up our Sears cards and will NEVER spend another dime in their stores. Buyer beware!
P.S. We've since purchased LG product and LOVE it. Lesson learned ...do your research before any purchase. Sears is NOT the same customer focused company they were years ago.
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Posted on Jan 02, 2017
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