Question about Sub-Zero 650 / O Bottom Freezer Refrigerator

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Freezer not working on Sub-Zero 550 Refrigerator/Freezer

The freezer drawer was left open on our Sub-Zero 550 for approximately 7 - 8 hours and now it won't freeze and will not make ice. We've gotten the temperature to approximately 30 degrees. The top of the freezer has a 1/4 to 1/2 layer of ice on it. What do you suggest and can you remove the entire freezer drawer?

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You probably need to defrost freezer - frozen moisture possibly stockedevap. fan motor in the freezer. Turn it OFF for 24 hours and start itover. Make sure no moisture condensation on the freezer compartmentsurfaces as walls and shelfs. If so wipe it out. Pull out and remove upper basket from the freezer, push fan switch which is located almost under ice maker.You have to hear evaporator fan motor start working. Still not work? Call to professionaltechie! Good luck! :)






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Posted on Nov 12, 2008

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I have a sub zero (model 550) bottom freezer. Moisture appears to gather at the right side of the freezer then ices up to the point that the drawer can not be opened. I have replaced the drawer seal and...


I had this problem several times and have learned alot. Hopefully some can benefit from my learning and mistakes.

On the inside of the freezer on the right is a drain tube. The defroster cover flows into this little drain. This drain goes into the pan at the bottom of the freezer, and the water evaporates. My subzero 550 had an old drain heater already in there, but obviously not working properly.

First, defrost the freezer completely. I had also poured hot water down this little tube, but this takes too long, and doesn't clear the drain completely. Also, see if you can tolerate turning the freezer temp setting down. I had mine at 1, and it was sufficiently cold. With this simple method, note the weeks /months until it happens again. If you can live with this, you are done.

If not, order a drain heater (contact Clarke Customer at 800-305-0722 and order item number 4202160, Freezer Drain Heater - under $40). I installed this and got some success, and am still counting the weeks after 8 have already passed.

Good luck

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1 Answer

Sub-zero 550. freezer icing


You probably have some food on the way. Unload the freezer and see if the door would close better. Looks like you have a warm air leak.
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Ice build up behind the veggie drawer. My 550 is 13 years old. This always starts with the warm, humid weather, but this year, it is not improving as the weather turns colder. Any advice? I can't open the...


sub zero are vey expensive, and sometimes tough to diagnos, but judging by your description, i would inspect your door seal, make sure it is closing and former a good seal all the way around
the best way to handle this, is to turn it off for the day, and let it defrost for 24 hours,

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1 Answer

Subzero freezer drawer left partially open- went into shutdown. This has happened before, and there was a trick- like turn the freezer control to 1 for twenty-four hours, then up to 3 for twenty-four...


unit is most likely frosted over. bets thing to do is turn control for freezer to off for 24 hours, put down some towels for the water and prop the drawer open at least 6 inches. Then turn back to normal setting and allow 12 hours minimum for normal tenperature

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Call a servicer to determine if a mullion heater is called for.

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Just a guess, but I would check the gasket on the door. They can go bad or get distorted and bunch up and cause the door to bind and not close properly. Also check that the fridge is leveled properly. Will the door close if pushed? Will it stay closed?

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1 Answer

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1. check the comp. working touch the top of the comp. 2.if the motor comp. working touch the high side tube of the motor comp. if to hot the freon is ok. 3. check the cooling fan inside.

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1 Answer

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Our 550 bottom freezer drawer froze shut earlier this week and the motor made an unusual sound, like it was working too hard. Two of us eventually were able to open the drawer to find that it had frozen shut due to a leak which filled the ice tray solid and then adhered to the actual door, freezing it shut. We emptied the fridge and freezer, turned the control dials down to 0, but neither the motor nor the light would go off. We finally killed the circuit breaker to get the appliance to shut down. It's cleaned and defrosted and we noticed that the gasket has torn in three places, two on the fridge door and one on the freezer door. The freezer door could be from our tugging, but the refrigerator door is normal wear and tear. We filled the tears with some kind of putty and when it is dry we will start everything up again. This is not the first problem of this nature we have experienced with our subzero 550, but it is the most dramatic. Each previous time we have called a repair man out and he has been unable to fix it.

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