I can print a demo plot from the front panel but I can't ping it and I replaced the jetdirect card with another used card and still no luck. I can plug a laptop in to the same cable and it connects. I am frustrated please help.
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The 49 error is a communication error. Usual it means a bad jet direct card or formatter board. The best way to check is to try to print using the other port (parallel) if possible however many modern day computes no longer have parallel ports. Otherwise reset the jetdirect card (remove two thumb screws, wipe the connection well and re-insert). if your printer has an embedded jetdirect network connection them you will need to replace the formatter.
This is an IO error. If there is a Hard Disk installed, remove it - the printer will run fine without it. If that does not solve the problem, remove the JetDirect card and run the test print. If the test print works, replace the JetDirect card. Parts available at: http://www.lpscomputer.com/c-654-designjet-1050c-1055cm.aspx
Here's a few troubleshooting steps that should help you out.
1. Are you getting a link light? If not, check the cable and the switch - if these are OK then you have a bad JetDirect.
2. Print a test sheet from the 750 and check the IP configuration. Be sure that you have an IP address that is on the same subnet as the computer you want to print from. If not, then you either need to configure an appropriate static IP or configure DHCP for the MIO and make sure it is working.
3. Once you have the IP worked out, try to ping the MIO from your PC. You can also try to connect to the MIO using the embedded web server if the firmware is recent enough. If either of these work then you should be in good shape. Try to re-install and see if it works.
One last thing, if you are printing directly to the plotter from the client computer without using a print server then one part of the setup is non-intuitive. When you are asked if the printer is local or network, you have to select "local" even though this is clearly not the case. Then when you get to choose a port, create a new TCP port.
Good luck and if the above doesn't help, post an update and we'll take it from there.
Assuming the JetDirect card is installed and properly functioning, use the following. Also, you may have to update the rom on the I/O Card to the latest version.
From the front control panel message, Ready or Ready to Plot, press ENTER.
Press the Up arrow key until I/O Setup appears, and then press ENTER.
Press the Up arrow key until Modular appears, and then press ENTER.
From the front control panel message, Cfg Network=No, press ENTER.
Press the Up arrow key to change to Yes, and then press ENTER.
Using the Arrow keys, scroll to Cfg TCP/IP=No appears, and then press ENTER.
Scroll to Yes, and press ENTER.
Press the Up arrow key until BootP=Yes appears, and press ENTER.
Press the Up arrow key to change to No. Press ENTER (When using BootP or DHCP, keep the setting BOOTP = YES *. The BootP or DHCP server will configure the TCP/IP parameters on the HP Jetdirect. No other TCP/IP configuring is necessary.
Press the UP arrow once to get to the IP byte section.
To change the IP byte, proceed as follows:
Press the Up or Down arrow key to change the number.
Press the Up key to continue to IP Byte2=xxx.
Configure the remaining bytes of the IP address in the same manner. A valid IP address is required for proper operation.
Configure the subnet mask bytes (SM), syslog server IP address (LG), default gateway (GW), and timeout (TIMEOUT) by pressing the ENTER and the Up or Down arrows in the same manner as above. The timeout parameter default is 90 seconds. Up to 3,600 seconds can be configured. If set to zero, the timeout feature of the HP Jetdirect print server is disabled; TCP/IP connections will remain open until closed by the server.
Press PREVIOUS repeatedly, until the Ready to Plot or Ready message appears. Refer to the HP Jetdirect Network Interface Configuration Guide to configure the network operating system.
Press the Up and Down arrow keys simultaneously to save the IP address on a 750/755 plotter. (A page should print and the IP addresses will be saved.)