I can print a demo plot from the front panel but I can't ping it and I replaced the jetdirect card with another used card and still no luck. I can plug a laptop in to the same cable and it connects. I am frustrated please help.
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This is an IO error. If there is a Hard Disk installed, remove it - the printer will run fine without it. If that does not solve the problem, remove the JetDirect card and run the test print. If the test print works, replace the JetDirect card. Parts available at: http://www.lpscomputer.com/c-654-designjet-1050c-1055cm.aspx
This is related to the JetDirect Card and the specific print job attempting to print. If JetDirect is 615 or lower slide out JetDirect card and power cycle printer once it comes up o.k power down and
slide JetDirect card back in once the printer is back up look on the display for processing job which may take 5 minutes but it is the offending job trying to print again as it is still in the print que. If you are quick enough you can hit cancel on the display panel to cancel the corrupt printjob and if you are successful then the other print jobs stacked behind it should start printing away with no problem. Hp blames the 49 error on a plethora of problems though mine are usually related to documents using different versions of Adobe and also PowerPoint printjobs that are excessively large as the print spooler cannot handle them but it is always a corrupt print job and once that is cleared no problem. Occasionaly replacing the JetDirect card is required to solve the issue. With the 620 Jetdirect card no need to remove it just unplug the network cable same procedure as above.
I would try removing both the jetdirect card and the formatter board and reseat both. Sounds like you just have a bad connection to one of those and removing and replacing them a couple of times will clean the contact and resolve that issue.
Print a configuration page found under the info menu on the printer. Make sure that under options it shows the network card as being an installed otion (it will show enven if its a built-in embedded card) If it doesn't show you have a bad jetdirect card. If it does show make sure the IP address, Subnetmask and Default Gateway listed on the page match that shown on your SERVER & WORKSTATIONS.
If the card info on the config page reads 0000 then you will need to reconfigure the card through the menu.
If you are using a 615N Jetdirect card in the printer and it doesn't list on the config page it's most likely a bad card as they have been dying regularly. If and only if it's a HP 615N card, jump on HP's support chat at HP.com and go through the on-line chat. If your persistent and insist, they will replace the card for free. You will have to be persistent though and tell them to look up the service note that authorizes after warranty replacement. They know it's their but unless your persistent they will play dumb try and charge you. Hope that helps you.