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Have to reboot PC before receiving faxes

This Modem (HDAudio SoftV92 Data fax modem with SmartCP) came with my PC and have set it up to send & receive faxes after my stand alone machine broke down. It is good enough when it works but most, if not all, times it fails to receive a fax until I close down all progams I am working on and reboot the PC. As I am not a technical person, it would be really helpful if someone can explain why this could happen and whether it is possible to 'fix' it? I run CCTV cameras off this PC also so can there be a conflict ? I have Norton installed also.

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  • smita9 Nov 11, 2008

    Thank you for Help Pankaj_dic. I have amended the setting on firewall to 'allow' instead of 'custom' (is that what you meant?) and hope that it works.

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Check the firewall setting of norton

Posted on Nov 11, 2008

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1 Answer

Softv92 data fax modem


That PCI soft V92 modem is from 2005 - what version of Windows are you using? Have you checked that is suitable for HP 1400 printer? If so, I would officially un-install yout Epson printer, re-boot and re-install your HP 1400

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Your modem setting probably is not compabile with the data rate your phone will support.

From the user manual --

If you are having difficulty sending or
receiving a fax due to possible interference
on the phone line, we recommend that you
adjust the compatibility setting to reduce the
modem speed for fax operation

Press a or b to choose Basic or
Normal (or High).
Basic cuts the modem speed to
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recurring problem on your phone
line, you may prefer to use it only
when needed.
Normal sets the modem speed at
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High sets the modem speed at
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Press OK.
Press Stop/Exit.

The other thing to consider is do you have tone or pulse dial service from your telephone company?

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An RJ22 connector is the same one as you use on your phone. I would say you have a modem card in there. It simply connects to a special plug inside your computer.Perhaps the one built into your motherboard is defective ,or, cannot do faxes.Back in the day when modems were the primary method to connect to the internet, some systems used two modems,one to receive data and one to transmit data since it made the internet connection faster. That may be why you have two. If you want to use it to get on the internet, simply plug your phone line into it.Plug it into the right connector though. Most have a second connection that allows you to plug your phone in as well.It will have a little phone stamped into the steel above the connector.Using it for a fax modem may require special fax software so keep that in mind.

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