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Re: problemin program
Make sure the hold/lock is not engaged Try another USB port Reset the player If that fails: Download the newest version of the Philips Device Manager: www.usasupport.philips.com - change your country/language as needed Enter in your exact model # Click on the link for your exact model # Click on the Software & Drivers section Click on "Firmware Upgrade Software" Install the new Device Manager Open and run the "Repair" tab If still nothing: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.
After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.
If these methods fail, call Philips to see if you are still in-warranty. -Tha Mp3 Doctor
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Hook up your mp3 player to your computer Go to your desktop and double left click on "My Computer" When it opens you will see listing that says "Devices with Removal Storage" your mp3 player should be listed there. Right click on your mp3 player, and a window will open, right click on "Open" and now your files/songs should be visible. Hold the left click down and drag it across all the files/songs that you do not want this will highlight the files/songs you do not want, release, right click and then click on "Delete" Now you mp3 player should be clear of the files/songs you do not want. Be careful and do not delete files needed to operate your MP3 player. Good Luck, I hope this helps Please do not forget to rate me, Thank You
As far as opening the Philips Device Manager - if it won't pop up automatically, then on a computer running Windows XP, you can go to Start (on your desktop) --> All Programs --> Philips --> Philips Device Manager to open the program.
How man ytimes are you going to ask the same question? I already answered you - you have to go to Philips website and get the program called Philips Media Converter. With the Go Gear's, you can't simply open the video folder and drag and drop the videos. You MUST use the Philips Media Converter to convert and transfer your videos.
There is a program that came with the installation CD called Philips Device Manager - you have to open it and click on the Repair tab. The program is available from Philips website if you have lost the CD.
First, make sure the hold/lock switch is not engaged.
There are three programs that the manual references - Philips Device Manager, Philips Media Converter, and Windows Media Player. There is nothing automatic about these programs. You have to run the installation CD, and open the programs.
Also, remember that the music menu, video menu, etc do not show up WHEN the mp3 player is connected to the computer - they only show up AFTER you have disconnected the mp3 player from the computer.
That is the best answer I can give you with the question you posted.
You can delete the songs by highlighting all of them in Windows Media Player, or you can go to Start --> All Programs --> Philips Digital Audio Player or Philips Device Manager --> open Philips Device Manager, and select "Repair" - this will have the side effect of erasing all of your songs safely.
-Tha Mp3 Doctor
Uninstall Musicmatch Jukebox completely from your computer.
Uninstall Windows Media Player 11, and rollback to version 10.
Make sure you are NOT running Windows Vista.
The install the version of the Device Manager from Philips' website.
Then try plugging in again.
Mode for Philips' GoGear Open
the Philips Device Manager (Start à
All Programs à Philips Digital
Audio Player àXXX à Philips Device Manager) and
click on the “Repair” tab.Then click on
the “Repair” button to start the repair process.Most of the time, when your player is in that
state, the Device Manager will not recognize that your GoGear is plugged
in.If this is the case: Disconnect the
player from the PC, and make sure the mp3 player is turned off. Hold in the
volume + button on the mp3 player, and reconnect the player to your pc while
holding in the volume + button. Continue holding the volume + for 10-15 seconds
until a "Found New Hardware Wizard" pops up. It should recover your
device if there isn't anything internally wrong with the player. Warning: this
procedure will result in your songs being erased off the player, so they will
have to be reloaded. Philips
GoGear Firmware Upgrade You
need to get the latest firmware upgrade from the Philips website: 1.
Go to www.philips.com/support 2.
Enter your country/language 3.
Enter your model # SA6045 or whatever 4.
Click on the link for your exact model # (the one w/o the "B" in it) 5.
Click on "Software & Drivers" 6.
Download the updated "Device/Firmware Manager" 7.
Once installed, open the Philips Device Manager 8.
Click on the "Update" tab, then the "Update" button (with
your mp3 player connected to the computer, of course) 9.
Your Mp3 players firmware will update automatically If
you do not have the latest version of the Philips Device Manager installed (the
latest is the version from the Philips website), then clicking the
"Update" button will give you a false positive saying "The
firmware on your device is already up to date." -Tha