Question about Dell Latitude D620 Notebook

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Mouse and keyboard hangs while system still runs in monitor.

I am using an Acer Aspire 5100 for 2 years and nothing like this had ever happened. Sounds will sound like static TV and the keyboard does not respond neither the mouse. I can't even restart properly. I have to manually reboot the system by pressing the Power Button. And this happens very frequently. I'm not sure what had caused it but it might be a virus that leeched onto a File Uncompressor I downloaded that came with many installations like Realplayer and screensavers and wallpapers. What can I do to save my laptop?

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Try this...


Use Acer eRecovery or your eRecovery Disc. If you do not have eRecovery, you may buy it from acer for $30.

Use your "Upgrade you Vista Experience" CD, reinstall Windows, (Use your Product Key and Activate Windows, I recommend using Phone) and download the drivers for your computer (Windows should find most drivers.

To backup your files, use a USB Thumb drive, start in safe mode and copy the files to the thumb drive. (To start in safemode, restart your computer, after you see the Acer Splash screen, press F8 until you see a menu. Using your keyboard, navigate to Safe Mode. Windows should start now. If Safe Mode does not work, you can't backup your files easily unless you run your HDD in another computer as a Slave.

Posted on Nov 12, 2008

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