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This problem has to do with codecs (compression/decompression schemes) needed by Windows Media Player in order to play back specific file formats. Try DL VLC PLayer see if that helps, plays just about everything.
Bring up Microsoft Help off your stat menu or programs on your start menu. Type in "download drivers for windos xp". You will either be allowed to download free or will be given instructions, which you should print, on how to install the drivers.
The only thing that comes to mind is you have some antiviirus/firewall software that will not allow it to load.
Depending on what type is is it can be blocking it without telling you or allowing you to pass the program.
This is a common issue with this type of software.
you can disable it but how depends on what it is.
if you can disable it then run the update manually.