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I PUT BOTH CARTRIDGE IN BLACK AND COLOR ITS TELLING ME THAT THE COLOR ONE IS EMPTY AND IT NOT WHAT CAN I DO I BOTH THEM AT BJS TWO OF 17 BLACK ONE OF 27 COLOR . I TURNED THE COMPUTER OFF AND STILL SAYING THE SAME THING,I NEVER HAD THIS HAPPEN BEFORE

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Took off both cartridge and check if the cover has taken.Then try to put it back, make sure you put it properly(look at the sign where to put the color and black) and then restart the computer. If nothing change, change the cartridge. Thank you

Posted on Nov 11, 2008

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Only one black cartridge on my canon mp560 is empty, but all the colored ones and smaller black one are full, but my printer will not print


Once a cartridge is empty the printer will not print untill a new cartridge is put in, just replace the empty black cartridge

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Are you positive it says the yellow cart is empty? Because that brother printer is designed to say that a cartridge is empty whenever ANY of the color cartridges are empty. Usually it doesn't tell you which one is really empty either. So even if you replaced the yellow cartridge and say, the black cartridge is empty, it still won't let you print until you replace that empty black cartridge, nor will you know which of the cartridges is empty unless you pull them out of the printer and manually check the ink levels.

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Hi,

I'm sure you're using the Blue button to make the copy as it should do B/W copies only.
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If the printer was connected to computer then we could have used diagnostics software.

So we start with a workaround.
Check if its display menu has any option of Ink cartridge level reset or something like that. If it has then do the reset.

If there is no such Menu option, the while the printer is On, open the compartment of printer cartridges and take out the 4 cartridges
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Does any option in display Menu comes asking if cartridges are replaced? answer yes if it asks.

Now try to do a copy.

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I had removed and reinstalled the empty 3e cartridge. Sorry for the Confusion. I hadn't put a new 3e cartrige in until today. Them I ran " deep clean" twice. The printer works fine. I still don't understand why the printer wouldn't print color, when I was had set the printer to print in color when my 3e cartridge was empty and all colors including the 6 black showed full.

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