Question about Kenmore Elite 45986 Front Load Washer

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Kenmore Front Load Washer Won't Drain (Model #417.40052990)

This happened one time before after washing something that had way too much fuzz come off it. My hubby was in Iraq, so I found instructions on line detailing how to clean the trap (I'm not sure if that's the correct terminology). I can't find the instructions again.

We're pretty challenged in this area, so the step by step instructions I had found before were great. Any help would be appreciated. Thanks.

P.S. I couln't find the product in the final question, so I put the closest thing. Thanks again.

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The machine knows when there is water left in the tub and will not function properly because the level switch indicator is still open.Ok, to simplify this ,you have a clogged pump and if there is no access into the machine from the front then look at the back to see if there is.Open the panel and remove the hoses from the pump and remove what is caught in it.Also look into the ends of both the 2 hoses.Don't wash RUGS,MOPS,COIN MONEY,NAILS,JEWELERY,UNDER WIRE BRA'S,OR ANY THING THAT DOESN'T BELONG IN THE WASHER,cause these little things don't make it past the pump,therefor washer leaves water inside and error messages start rolling.

Posted on Nov 11, 2008

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Posted on Jan 02, 2017

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Hubby followed your directions. WOW, found 3 PUREX washing sheets in the drain....

This advice is for Kenmore Elite and Whirlpool Duet model FRONT LOADING washing machines. If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here’s the information you need to check the drain pump:


  1. Unplug the washer while servicing inside the unit.
  2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
  3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
  4. There is an access removal cover on the pump that can be removed to clean out the trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
  5. Here’s a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
  6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there’s nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
  7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
  8. Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
  9. With the bottom panel still off, plug the washer back in and select the following on the operator console – DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button). “C00” will show on the console display as the washer begins diagnostics mode.
  10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
  11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump energizes and the washer will begin to drain.
  12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.

NOTE: It is normal to have residual water left inside the wash tub under the wash basket. This is why it is important to leave the door ajar when not in use so this water does not become sour.

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