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I just called the Dlynk tech. support and tried to get my wireless connected due to a new ISP. I could still not log on to the internet and she told me to go to this site to get further information. I need my wireless to get connected to the internet please.

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Hi,

Initially, a couple of ideas, checks, queries:

  • have you tried a reset;
  • what were tried with the D-Link support;
  • what is you OS;
  • how is your PC connected to the D-Link;
  • have you consulted you ISP.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.

Posted on Nov 11, 2008

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My computer connects to the wireless network but i cant access the internet


If your computer is connected to the Internet by the use of modem, etc. The problem may lie in DNS settings or in ISP provider. You may contact your ISP provider about the problem.
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select menu bar this will add file edit view fav tools and help

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The problem is that your router is trying to connect to the ISP's DNS IP and it's not always connecting. This is a common problem (especially with Cable subsribers Road Runner) You will need to log into your router and go to the Basic Setting and manually put in a DNS number that will work. You should contact your ISP to obtain the IP that will work. If not you can try 209.15.151.2. That's a dedicated DNS, and sometimes it works, and sometimes not. You really need to get a good one from your ISP.

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Hey dadof9,

Depending on how you normally connect to the internet, the cause of this problem may vary.

If you have high-speed internet service through a company like Time Warner or Comcast and have a physical wire running from your computer to the router, you may want to make sure that your internet connection is set to use a local area network connection. In Windows XP this can generally be done by clicking on the "Tools" link at the top of any Internet Explorer page, selecting "Internet Options" from the drop-down menu, then clicking on the "Connections" tab in the window that opens. You'll want to make sure that your connection type is set to "Never dial a connection," or your computer will continue to look for the internet using a dial-up modem.

Should your home use a wireless network instead, your computer may not be able to access the internet if the network is WEP or WPA/WPA2-encrypted, your computer has not been added to the router's MAC filters yet, your computer has the incorrect DNS settings, or if the computer isn't able to pick up the wireless router's signal.

Addressing problems with WEP or WPA encryption, MAC filters and DNS settings generally does require some home networking knowledge, so if you're not quite sure how to adjust these you may want to speak with your internet service provider (ISP) for more information. Many ISP's are able to provide step-by-step, over the phone support and troubleshooting for networking issues, and may even be able to send a technician to your home to help you get things up and running again.

Signal problems however, can prove to be a little more difficult to remedy. If you live in an area with a high concentration of wireless network devices (or own several others yourself), you may be receiving interference from the other wireless devices in your neighborhood. Typically, changing the channel on which a wireless device broadcasts will improve this type of situation, but there are no guarantees that your neighbors aren't thinking the same thing. Additionally, how homes are constructed may interfere with a wireless connection. While surfaces such as wood and plaster do not cause much interference, any metallic, brick or stone surface may cause a significant loss in signal strength.

Please keep in mind that these are by no means the only reasons why you would not be able to establish an internet connection, and that your best bet is to generally contact your ISP if you have any doubts. Third party technicians (such as Geek Squad® agents) may charge you for any services rendered, though many ISP’s will provide networking services for their subscribers free of charge.

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Hi Nitangel
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Username: admin
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· Username / password (PPP connections only)
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wooooh wooooh

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