I have a canon ip4300 printer, we are installing the printer to another computer. The previous start up info manual are packed away... we just moved. How can i get the downloads, manuals, disc to install in the new computer.
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The Error 311 indicates a communication error between the Mac and the printer. If you upgraded the Mac from Leopard to Snow Leopard, there could be older driver files for the iP4300 that are conflicting with the new driver. Therefore I would start your repair by trashing all of the Canon files.
The first step is to disconnect the USB cable between the printer and the Mac.
The next step is to delete the current printer queue for the iP4300. Open Print & Fax, select the iP4300 in the list and click the minus ( - ) button to remove the queue. You can now exit Print & Fax.
The third step is to remove the Canon files. These are located in HD > Library > Printer > Canon > BJPrinter. Select all the files inside this folder and trash them. Then empty the Trash and restart the Mac.
With the Mac restarted, you can now run the installer for the 10.6 driver you downloaded from the Canon web site. Ensure this driver is version 10.26.0.0.
Once the driver has been installed you can connect the iP4300 USB cable to the Mac again and open Print & Fax. If the install has worked, the printer should automatically appear in the Printers list (note that this can take several seconds). If the printer does not appear, click + to add and select the Default view. The iP4300 should appear in this view. Select it and click Add. You may get a prompt stating the printer is already installed. If so, cancel this install and try printing with the new iP4300 queue.
If the error message still occurs, then I would try another USB cable. They have been known to cause the 311 error.
You open the lid and wait for the carriage to come tothe center, remove all inks, lift the gray lever straight up and tilt the printhead forward from the top and lift straight out. The new one goes in bottom first and then you tilt back the top, lower the lever again and install the inks.
It sounds like a driver problem, maybe caused by installing some new software that interferes with your printer settings.
Try downloading the latest drivers and software from the Canon website.
Before you install them, un-install all of your printer software then shut down your computer, even if the un-install program doesn't tell you to.
Switch off your printer, then unplug the usb cable from the printer (not the pc).
When the computer restarts, install the new software and drivers exactly the same way as in the original instructions that came with the printer.
Only turn the printer on and plug the usb cable in when the instructions tell you to.
If this doesn't work, the printer may be faulty. If you contact the dealer you bought it from, they may have a warranty running with Canon that lasts more than the guarantee period. It's worth a try, though you may have to pay for a courier to pick up and bring back your printer.
Open your old computer copy the printer driver , open the program where the printer driver icon and its component are stored copy , click icon ,click edit ,click copy one more click and then click paste , copied.