Question about HP LaserJet 3380 All-In-One Printer

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Bad fuser Laserjet 3380

I have a Laserjet 3380 that keeps jamming at the fuser and is not fusing the toner to the paper well. I have an old Laserjet 3330. They look pretty close to the same machine. When I look up the part numbers for the fuser, they show different numbers, but I was wondering if they might be interchangeable. The older 3330 has a broken scanner, but the print engine seems to be fine.

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Hii..
is u 3380 fuser fixing film ok...if ok try to change presure roller..it below fixing film....you can take out the fixing firm or presure roller.just check the size only.if same u can combine it.
2.try to clean paper pick roller at 3380 printer..

Posted on Nov 11, 2008

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1 Answer

Hp laserjet 3030 paper jam


I would start here by cleaning the feed rollers but there could be several causes to this. It could be the fuser film is slipping and not getting the paper out in time thus throwing a false paper jam message. It could be the fuser isn't turning at all and not allowing the paper to enter. Normally if the paper is making it out of the tray then it isn't the feed roller but that is always the cheapest place to start. You can clean the roller(s) with an alcohol wipe or rag with alcohol on it.

Does the paper make it past the toner cartridge? I have seen toner cartridges lock up and cause this type of problem as well. If the paper isn't making it past the toner I would try replacing the cartridge (even if its with an old one just to test the paper path).

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We have several customers that still use the Laserjet 4+ printers and we keep them going. The ghosting you are getting is either caused by a bad toner cartridge or a fuser that needs to be replaced. If you have a spare toner try it first. The fuser assembly is inside the fold down door in the back of the printer. This assembly is what fuses(melts) the toner onto the paper. There is a heat roller that has a Teflon coating that wears off and can cause the ghosting too. You can get fusers from Ebay for $25-40 plus shipping. The fuser part number is RG5-0879 for the Laserjet 4+

I hope this helps, if so please rate our solution.

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Media stopped in the paper path during power on or when the top door was closed.


Action:

1. Open top cover and remove toner cartridge. Remove all media in the paper path, and then re-install toner then open and close the top cover.

2. Open read door and pinch blue latches on fuser and pull it out. Inspect the sensor flag for correct movement and any paper obstructions in the fuser rollers. Re-install fuser and Confirm rear door closure.

3. Remove tray 2 and confirm paper is not jammed in the pickup area. Confirm paper size adjusters in the tray are correctly set for paper being used. (Do not set back paper stop to ANY)

4. Replace any defective sensors or flags


Hope this helps. Please keep us updated and remember to rate this answer.


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If the toner wipes off the printed pages, then the fuser is the problem....not hot enough or enough pressure to heat the toner to the paper. I would try to reseat the fuser...make sure it is making good electrical contact. I have also seen the paper actually wrap around the fuser roll, which would cause the same symptoms...be careful removing the paper if that has happened...the fuser roll can be easily damaged !

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Rollers do not turn on!
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How is the printer telling you this information? (does the PC give an error, or the printer flash lights)

Does the paper make it out of the machine?

Is this "Rollers in the Back" the Fuser Unit?

is The Fuser unit is going bad,
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http://www.all-laser.com/cgi-bin/webc.cgi/Menu_HP_maint.html



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Where is this printer jamming? Just as soon as the job is sent?
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