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Hello , I'm trying to help my sister to resolve her problem since she doesn't have internet , she has an IMAC version 9.2 and a printer HP psc 1310 which always functioned very well till she got this message one of the two cartridges stopped working , check that they are well in place . That was verified amd we also disinstalled the printer and installed it again and we restarted the computer often and also we changed both the ink cartridges and we also disconnected the printer and the computer and we still have the same message so we c'ant print anymore, please help us .thank you in advance Pauline

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If the message on the computer does not identify a particular cartridge (it says only Print cartridge error ), follow the steps below to determine which cartridge is causing the problem.

  1. Open the cartridge access door.
  2. Remove either cartridge (not both).
  3. Close the cartridge access door.
    • If the computer message is Print Cartridge Error , then the print cartridge that is still in the printer is the problem cartridge.
    • If the computer message is NOT Print Cartridge Error (instead, it says that the cartridge you have removed is ...Either missing, not detected, or incorrectly installed ), then the cartridge you have removed is the problem cartridge.
    • If the problem still occurs, the electrical contact between the cartridges and the printer might be bad. Removing and reseating the cartridges might help.
      1. Open the cartridge access door and wait a moment for the cartridges to come to the center.
      2. Press down on the end of the problem cartridge to snap it out of the carriage.
      3. If there is tape on the cartridge, remove it. Do not remove the copper-colored strip.
      4. Replace the cartridge. Place it in its slot at a slight angle, and then press up and forward until the cartridge snaps into position.
        • The black or photo cartridge goes on the right.
        • The tricolor cartridge goes on the left.
        • If the light is still blinking, clean the electrical contacts by the procedure below:
          1. Gather the following items to clean the cartridge and print carriage:
            • Clean distilled water. Use bottled or filtered water if distilled water is not available.
            • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
          2. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up. NOTE: Try to clean the contacts quickly enough that the cartridge is not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
          3. Unplug the printer.
          4. Dip a swab in the clean water, then squeeze it to remove most of the moisture. The swab should only be slightly damp.Clean the contacts in the print carriage, inside the printer.
          5. Clean the print cartridge contacts. Avoid touching the nozzles.
          6. Wait ten minutes to allow the cartridge to dry, then reinstall the cartridge, plug the printer back in, and close the cartridge access door
          7. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
            Thanks, Joe

Posted on Nov 11, 2008

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