Question about Lexmark Color JetPrinter Z23 InkJet

1 Answer

Message on the monitor is as follows:

Communication Not Available
Printer cannot communicate with he computer.

Yes, the printer is on and

Yes, the connections are secure.

My wife kept trying to print and now there a cue of 9-11 items waiting to print.

Any suggestions - Mike

Posted by on

  • mdeloge Nov 13, 2008

    With Graye's help the problem has ben resolved.



    Thank you so muck.



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  • 39 Answers

If you haven't already done it, the first thing you should do will be to turn off both the computer and the printer, then restart both.

Next, clear out the Print Que. Once the first print job stalls out, it creats a road block that will not let any subsequent print jobs print.

After clearing the print que, got to START, CONTROL PANEL, PRINTERS AND FAXES and find your printer. Right click on your printer then click on Properties. When the properties window opens up, look at the bottom of the General Tab and click on Print Test Page. If the Test Page prints out, try printing from your software program (Word, Excel, Word Perfect, etc).

If the Test Page does not print out, or it does and you still can't print from the software program, then clear the print que again and restart both the computer and the printer again.

I am going to assume that this is either a Parallel Port or USB printer, in which case you might try unplugging the cable (USB or Parallel) from both the printer and the computer, then plugging it back in at both ends.

If that does not work, try replacing the cable and see what happens.

If replacing the cable does not solve the problem, you will most likely need to reinstall the printer, or just the print driver depending on what type of software came with the printer. Once you have reinstalled the printer, try printing a test page again and then printing from your word processor or what-ever.

One of those steps should take care of the problem, if not, then you may have a hardware (or firmware) ware issue, in which case you will more than likely have to have it serviced by PC or Printer Technician. If that is the case, depending on the quality of the printer itself, it might be more cost efficient just to replace the printer.

Hope this helps - Graye

Posted on Nov 11, 2008

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