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I/o error on a Fisher Price FP3 Player

This is the second one. Fisher Price replaced the last one. I was giving me the SAME error message. It has no songs on it and will not recognize that it is plugged into the usb.
I think it needs to be reformatted but can't figure out how.
It says I/O error.
Would appreciate any guidance.
Thanks

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  • 6 more comments 
  • Anonymous Nov 16, 2008

    Says the K drive can not connect due to I/O problem

  • jpn76 Dec 22, 2008

    Same problem here, fp3 says connected when plugged into usb, but software not recognising connection to enable transfer of fp3 music files.

  • carlin2323 Dec 24, 2008

    I have the same problem. I tried to install on 3 different computers and I get the same thing. Is there a way to reset the player?

  • Anonymous Dec 26, 2008

    aaarrgghh!! This is so frustrating. I am having the same problem. Is there a reset button?

  • Anonymous Dec 26, 2008

    Same problem here, tried different USB ports and still the same error. This was a Santa gift too, so daughter is a bit disappointed at the moment that she can't use this.

  • Anonymous Dec 26, 2008

    It looks like the player has two drives or something. When I plug it in, J and K drives show up on "My Computer." It probably means the software "upgrade" from the initial set-up did not set up properly. I am hoping that Fisher-Price will have a good answer- once they answer the phone ("we are experiencing unusually high call volume").

  • Anonymous Mar 13, 2009

    when i plug my fp3 into computer it says its connected but when i try to put songs on it it says its not connected and that i need to sign in as administrator. i am the only user on the computer.

  • Anonymous May 16, 2009

    how do i fix this issue with the fp3 player reading it is not connected when it is.

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I spoke with Fisher-Price today and the rep was very helpful. We had to reformat the player. I was able to do it all within 15 minutes on the phone with her and now our player is working great.

A couple items to look for when setting this up:

1. User listed on the FP3 player is the same as the administrator on your computer. You must be logged in as an admin.

2. Check which drive first comes up when you plug in your FP3 player. Then right click that drive-> format -> start (do not do a quick format).

Also, make sure you have enough space on your computer and your running on current drivers and removing devies appropriatly.

Posted on Dec 27, 2008

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I had this same problem along with all of the original tracks were skipping after a few seconds of play. I was originally going to manually copy and paste them from the C: drive (they installed with the Fisher Price software) to the player drive via the USB cable without using the Fisher Price software just so the player was good for something. I started doing this with great success until I hit Track 4, which for some reason had a Read Only Attribute. I connected the player through the USB port and waited for the additional two drives to appear in "My Computer", then I opened up Start -> Accessories -> Command Prompt. Type in the first new drive letter that appears in "My Computer" upon connecting via USB.

To view a list of all files that have read only attributes type the following:

DIR/AR

If any files show up in that list then they have the read only attribute and should be changed:

To remove the read only attribute on a file (in my case it was Track 4), type the following (spaces do matter):

ATTRIB –R –S –H J:\Track00004.fp3

I tried to do this with Windows Explorer, but it kept hanging up, so I went "Old School" with MSDOS. Anyway once this was done, I could connect the player with the Fisher Price Software without getting any I/O Error Message. Hope this will help you all out as well...

Additional Info: Playlist can be read using notebook. There is a playlist for song and one for story. The first line is the number of tracks in the playlist and then the next lines are the individual track locations.

Posted on Dec 26, 2008

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Just to let everyone know the software is not compatible with 64 bit computers. They are working on it but don't know when it will be available.

I also had to reformat the player but once it was done I had music on it with in a few minutes. They really should put that information in the manual. It would of saved me many hours of trying to get the thing to work.

Posted on Dec 27, 2008

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