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Printer won't print magenta color; prints appear yellowish green

We have a IBM Infoprint 8 color laser printer.
The magenta won't print.

We are not out of toner. We have cleaned the machine. Prints appear greenish-blue.

How can we fix this?

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The 'belt' or 'ribbon' at the toner cartridge was loosened.

Posted on Nov 11, 2008

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You can download the BM InfoPrint 1xxx AIX Print Driver from the IBM support WEB site. Please click on this link and select your model printer to download :- http://www-01.ibm.com/support/docview.wss?rs=95&context=SRATEW&dc=D400&uid=psd1P4000313&loc=en_US&cs=utf-8&lang=en

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I know the frustration being in IT for over 20 years working on various peripherals.
These printer MIX so that way there is a balance at the final phase. You have to purchase a magenta cartridge to get this working again. Bypassing this will make tis printer suffer and long term damage can cause a economical issue on your end in the long run.
Now if your at a critical point you can bypass but I do not professionally recommend this but here it goes.


1. Open the CP1210 Series Toolbox 2. OPEN System Settings 3. Then enable Cartridge Out Override 4. Then click apply
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Best of Luck
Rulds2008

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How reset photoconductor ibm infoprint ibm1512 thank you


The instructions for IBM Infoprint 1412/1512 printer's photoconductor is the same as the Lexmark E342.

The instructions are located here: http://support.lexmark.com/index?page=content&id=HO2564&locale=en&userlocale=EN_US

Recap of Instructions:

To Reset Photoconductor page count:
1. Turn off printer
2. Press and hold the Select and Return buttons at the same time on the panel and turn the printer on (continue holding down buttons until printer screen displays "Performing Self Test" or "CONFIG MENU").
3. If "Reset PC Cnt" does not appear on screen, press the left or right menu button until it appears.
4. Press "Select" and the message "Resettting PC Cnt Value" should briefly appear indicating the page count is reset.
5. Turn off printer when "CONFIG MENU" appears again.
6. Wait 5 or more seconds and turn back on. Done.
7. It is suggested to check and verify that the PC Count is reset by printing a menu setting page:
a. Press left or right menu buttons until you see "Utilities Menu" and press "Select".
b. Press left or right menu button until you see "Print Menus" and press "Select".
c. This should print out the information. Look for "Cartridge Info" and the word "Photoconductor". It should indicate "OK" or close to 100%.
d. If not showing "OK", print 10-20 pages and Print Menu again to check. If still not, reset PC again and check again.

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I am looking for a free Manual for the IBM Infoprint 20 Printer


hey welcome to fixya. i hope u'll be fine.
  • To download the manual foe IBM info print 20 printer just follow the following link
if u like the solution Kindly do Rate me
For manual Click Here
Keep using fixya
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How to get on software to setup for printer , infoprinter 1512 ( Ibm ) .
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in valid cartridge refill

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It's quite straight forward

1. Remove the left door.
2. Remove the right cover
3. Remove the paper support
4. Remove the redrive cap
5. Press the fuser wiper cover latch and remove the cover.
6. Remove the top cover screws
7. Remove the paper bin full sensor flag assembly from the mounting bracket
8. Remove top cover.
9. Remove 3 screws and the cables, the printhead will now come out.
10. After replacing the printhead run some test prints with the cover off, loosen the 3 screws holding the printhead to make any adjustments needed to insure the print is straight.

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It could be a problem with the paper feed roller above the tray or a sensor problem.

It should be looked at by a service technician.

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