Question about GE (PSS26MSRSS) Side by Side Refrigerator

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GE Profile side by side fridge - water dispenser doesn't work

This is an 8 yr old fridge, the ice maker works and dispenses ice in the door (in door dispenser for water, ice cubes and crushed ice), but when switched to water nothing comes out. I've removed and reinstalled the filter, about 1/4 oz of water drips out then nothing again. Same thing happens each time I take the filter out and put it back.

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  • ravenmanic Nov 15, 2008

    can get ice but no water out of dispenser

  • willyvv Nov 20, 2008

    I checked the line at the bottom of the soor...no water. I guess that means the valve in the back. Does anyone have an idea how difficult that might be or how to do it?

  • Anonymous Nov 22, 2008

    Same problem bt I also smell a "hot electrical" odor when I try to dispense water

  • DallasLady Jan 23, 2009

    I HAD (past tense) the same problem and wish that I had checked out this website and ravenmanic's posted solution yesterday. After a $92 service call, the GE tech said "sorry, can't fix" and quoted the cost of a new door + labor at $918.!!!! My GE Profile is only 6 years old. I called consumer services and they reduced the part price so door + labor would be about $450. Ridiculous. You can be sure I am writing to GE today!!!!

    Thanks ravenmanic--15 minutes with the door open and water flowed!!!!

  • CeasarDante Jan 24, 2009

    I have a GE side by side. My water dispenser doesn't work. The
    icemaker works, does anyone have a solution to this problem.
    The refrigerator is 6 years old.
    Thanks.
    Chris

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More than likely, your water line is freezing up in the door. You can remove all of the ice cubes and lower the freezer temp to about 3. Leave the freezer door open for about 5 minutes or so and if this does not work, leave the door open a little longer. Also, disconnect the water line at the base of the freezer door, near the floor, and press the dispenser lever. If you have water there, you most likely have a frozen line in the door. Changing the water filter often will help but it is not the answer and is can get quite expensive. By the way, Make sure to hold the dispenser lever forward for at least a couple of minutes each time you test for water flow. If you do not get water at the connector at the base of the door after you have disconnected the line, you have a problem with the valve in the back of the refrigerator.

Posted on Nov 17, 2008

  • victorhess
    victorhess Mar 06, 2012

    I had this same problem and discovered that the cold level for the freezer had been raised to 9 and the refrigerator also. Lowered both to 5 and 36 hours later the water started working. Glad I did that before tearing everything up.

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This is a common problem with GE refrigerators. After a few years of use (5 for me) the water line starts to freeze in the freezer door. Fortunately, there is a simple and inexpensive solution as GE released a water line heater. I noticed a ton of people with the same issue so I posted a blog entry about it at bustedrefrigerator.com. This has the symptoms, best places to order the parts and detailed instructions on the fix.

Posted on Dec 23, 2010

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I have the same problem.  It started to happen after I changes the water filter, so  I was wondering if I had a bad filter at first.   So far I have left the freezer door open for about thirty minutes.  I have also dumped the ice bin and cleaned that out, in addition to raising the freezer temperature.  I do have water coming out, but it is not with a full force.  I am leaving it open for five more minutes and trying it again.  I am then going to let it sit for a while and see what happens.      FYI  about 2 years ago I had to have the control panel replaced on this fridge for the ice maker and the dispenser in general.  My fridge was at the most 3 years old at that point.  I don't remember the cost but it wasn't cheap. the  repair man mentioned that the new design of kitchens with the fridge being closed in has been causing problems for this particular model. I am not going to get the same fridge again, especially if I can't get the dispenser to work for the water for sure.  I will keep you posted on my progress.

Posted on Jan 02, 2010

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I disconnected the water line at the base of the door and forced air through the tube to the water despencer and reconnected it. Works fine now....

Posted on Apr 20, 2011

  • lisaca36 Nov 27, 2014

    mine did the same thing, I used a hair dryer for about 5 min on the inside freezer door

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We just took the ice tray out of the ge fridge and moved all of the frozen foods from the door to the freezer interior compartment.

Hoping the 30 minute thaw worx.

Posted on May 07, 2012

  • gbrucato May 08, 2012

    Okayee...30 minutes later...the line has thawed and the water is dispensing from the door.

  • gbrucato May 08, 2012

    Don't forget to turn your freezer setting down to zero. And leave that door open.

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I followed the suggestion to trace the "active" line of water, which I did to the back of the refrigerator. The water line in connected to a power device -- one side red, the other blue. The red side, looked normal, but the blue side appeared to be disconnected, or at least one side did not look plugged in. I pushed the "U" shaped plug into the two receivers behind where the water line came in and voila, water. Hope this helps someone. Please be careful, because you are dealing with the water line AND electricity!

Posted on May 19, 2010

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Water dispenser was not working...simply emptied the ice bin of all ice cubes but 1/4...then water started working almost immediately. Apparently had way too much ice in the bin which had frozen the water line.

Posted on Mar 09, 2013

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  • 184 Answers

SOURCE: Ice dispenser only dispenses crushed ice

THE WAY A DISPENSER CHANGES FROM CUBES TO CRUSHED ICE IS BY RAISING AN ARM THAT RUNS ALONG THE BOTTOM OF THE ICE BIN. IF IT SETS FOR A LONG TIME, IT CAN GET A BUILUP OF FROST OR ICE THAT KEEPS IT FROM MOVING. PULL THE ICE BIN OUT AND TRY TWISTING THE END OF THE ARM MANUALLY. IT SHOULD OPEN A DOOR AT THE FRONT OF THE BIN THAT WOULD ALLOW THE ICE TO BYPASS THE CUTTER ASSEMBLY.
ALSO,WITH THE ICE BIN REMOVED, PUSH THE DOOR SWITCH BUTTON CLOSED BUT KEEP THE FREEZER DOOR OPEN. WHERE THAT ARM GOES IN THROUGH THE BACK WALL, CHECK FOR MOVEMENT OF A ROD UPWARD WHEN YOU CALL FOR CUBED ICE. IF YOU HEAR A LOUD HUM BUT THE ROD DOESN'T MOVE, YOU MAY NEED TO REPLACE THE SOLENOID ASSEMBLY IN THAT MODULE.

Posted on Apr 10, 2008

SOURCE: Ice dispenser

Thanks, bro. Right on with that fix.

Posted on Apr 21, 2008

  • 1 Answer

SOURCE: Ice maker only dispenses crushed ice, won't dispense cubed ice anymore.

I have a GE TFX25ppbaaa refrigerator. The ice maker corkscrew motor would run and provide crushed ice only. The corkscrew motor would not run when the switch was moved to the cubed ice ( half moon) setting.

I replaced the large Light/ water/ crushed ice/cubed ice switch , ( product service number GEH WR55X129 ) ( part number GE 162D6372 PO17 )and it fixed the problem. Cost was about $43.00.

Posted on Jul 30, 2009

  • 409 Answers

SOURCE: Frigidaire Gallery Series Side by Side doesn't crush ice

hi there,

could be that the ice maker arm is getting stuck or may have some frost on it. can you supply the complete model # please?

Posted on Sep 25, 2008

woodchuck789
  • 4059 Answers

SOURCE: Ice Maker GSI-26 dispenses crushed ice and will not dispense cube

You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid

Posted on Aug 17, 2009

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