I can download music from computer ok but not pictures
I received a 6GB philips go gear as a gift recently. The disc I received was for windows XP but I have Vista Premium so it will not work. I've figured out how to down load music ok but I've got a problem trying to download pictures and video. So, I do not have instructions. Can you please advise me?
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You can download content to a Philips GoGear multimedia player using Windows Media Player or MusicMatch Jukebox in Windows. Earlier versions of Windows starting with 2000/ME and XP are compatible with GoGear. If the device is not recognized by the Windows XP operating system or is receiving error messages, you may have older versions of the necessary software installed. There also may be firmware issues with the GoGear device.
Connect the Philips GoGear to another USB port on the computer. Sometimes USB ports go out, especially those in the front of the computer case. Try inserting the GoGear into another port and see if XP can now recognize the device.
Download Service Pack 1 or later for the XP operating system (see Resources). Philips GoGear can only operate on XP systems with at least Service Pack 1 installed. You may also receive an error message pertaining to the service pack when trying to insert the installation disc for the GoGear support software.
Install the latest version of Windows Media Player. Philips GoGear requires at least Windows Media Player 11. Windows Media Player 11 is available for XP .
Install the latest version of MusicMatch Jukebox (see Resources). Earlier version of this software may be causing error messages regarding missing MP3 tag information and missing tracks. Follow the download prompts, then unzip the folder and click on the "HDD_xxx.exe" installation file. The latest version of the software will be installed.
Install the latest firmware on the Philips GoGear. The actual firmware required depends on your GoGear model. Open either Philips Device Manager or Songbird, depending upon which management software you are currently using. Close all programs on the computer except for the Device Manager/Songbird. Connect the GoGear to the power supply and the computer. Click the "Repair" tab in the Device Manager and click "Repair," or click "Tools" in Songbird and select "Check for updated firmware," and the firmware will be updated on the GoGear.
Organize and transfer music and pictures with Windows Media Player11 4.1 About Windows Media Player 11 While your player will work with Windows Media Player 10, we suggest that you use Windows Media Player 11 for a more enhanced media experience, both on the computer and on your player. Windows Media Player 11 is an all-in-one playback and recording program that lets you play your CDs, rip CD tracks to your hard disk, transfer media files to your player, etc. This chapter describes the steps that you need to follow to successfully set up and transfer music and pictures to your player. For more information, see Windows Media Player Help on your computer or visit www.microsoft.com/windows/windowsmedia/player/faq/default.mspx Important: Make sure that you have installed the Windows Media Player 11 software provided in the accompanying CD for music and picture transfer. Although Windows Media Player also lets you transfer video files from your computer to the player, please use the MediaConverter for Philips provided in the accompanying CD for video transfers. For more information regarding transfer of videos, see 3.6 Transfer video. 4.2.1 Add music and picture files to Windows Media Player library By default, Windows Media Player automatically loads all the music and picture files stored in your My Music and My Pictures folders into the library. If you add new files to these folders, they will also be automatically added to the library. Add music and picture files that are stored elsewhere on your computer or computer network 1 Select Start > All Programs > Windows Media Player to launch Windows Media Player program. 2 Click the down arrow beneath the Library tab and select Add to Library ... 3 Click <<Advanced Options to expand the dialog box. 4 Click Add... > Add folder dialog box appears. 5 Select a folder in which you have kept your music or picture files and click OK. 6 Return to Add to library dialog box and click OK. > Windows Media Player will start scanning the folder and add available music or picture files to the library. 7 Click Close when done.
if you still have the CD's the device manager is included with them. install it and use it. if you are using win xp sp3 or vista/win7 you will need to visit the site-->support page-->find your device and look for the device manager download. alternatively (worked for me on a 6gb) you can open my computer while the device is plugged in and recognized right click the philips mp3 icon and click format, this will erase all of your music and images but it should recover your mp3 player. if this does not work use the program from the site/your CD's
you can change the usb mode in the sansa player settings to MCS then connect it to the computer, in windos xp the device will be recognized automacally. go to the explorer or to my pc and you should see it there.. go to the folder music and delete what you want,, you can copy music as well.
then desconect it safely and restart the device,, It will refresh the database and that's it.
you can change the USB mode bac to MTP if you wish.
try viewing directly with Windows:
Open "My Computer" and look for your drive letter for the Jensen. Open it and you will see all of the folders and files on that MP3 player. Try mouse dragging songs into the correct folder of the drive letter.
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=GB&slg=ENG&cat=MP3_PLAYERS_CA&sct=HDD_AUDIO_JUKEBOX_SU&session=20080621082708_22.214.171.124&grp=PORTABLE_ENTERTAINMENT_GR&ctn=HDD065/05&mid=Link_Software&hlt=Link_Software this link fixwd the same problem for me after i lost my disc