Question about Lexmark Z715 InkJet Printer

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Lexmark z715 problem w/printing

Feeds paper halfway, and I can hear the sounds of it printing, afterwards I see that nothing was printed. Also, states paper jam, but it's not. Good on ink.

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  • codyw Dec 13, 2008

    when i turn on the printer it trys to feed paper for a while then it stops and it only does it when paper is in it.

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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.


Good luck...

Posted on Dec 14, 2008

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