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Password reset sent my 4720z to the manufacturer for service. I just received it back and now I forgot my password or at leaseat the password i thought it was will not work. help.need computer for class.

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  • lsmith221220 Nov 10, 2008

    This doesn't work. I know what my password should be and my hint verifies it but it will not work. How do i reset it?


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Together we can Fix this problem of yours. The first step in getting you Fixed is to follow my instruction in the paragraph below.

When you are at the login password screen, called the password challenge interface, you can click on the text above the password entry area that reads: "Hint" along with some other verbiage. This will bring up next to your pointer, the hint you had entered when you created your password. That should help you to recall your password.

Let me know, using the Comment Box Below if this helps you login or not, so we can take you to the next step if needed. The Hint answer is just the first thing we'll try. I'll work with you until this is Fixed so long as you will work with me to get this Fixed.


Posted on Nov 10, 2008

  • Glenn Rogers
    Glenn Rogers Nov 10, 2008

    Just to be certain, you have checked that you do not have Caps Lock on of course.

    The only way to get around this is to log on in Safe Mode. Boot up your laptop cold start. While it is starting up, press the F8 key like a piano key until you get the Safe Mode boot up screen. Bootup in Safe Mode, acknowledge your OS by pressing enter next. When you get to the logon password challenge, you will want to use the Admin user name. The password for the Admin is most often 'blank', empty, so leave it blank and press enter. If that fails the common password is 'admin' itself. That should work if the empty password does not work.

    Once you are in a desktop environment, you want to go to "Control Panel and click on Users or User Accounts. Once in the user accounts click on your id and thereafter select remove password. Once the password is removed you can go back and create a new, as in your old, password. Don't select change password. Its safer to remove the password and then later create a new password which would be your old password.

    If, you cannot log in to the Admin account at all, then you will be compelled to contact the Service Center that worked on your machine to obtain the Admin password they have set.

    I have this information below for you to use to telephone. Often in a case such as yours they will want information to verify you are who you are and that they are giving a password to the right person.
    So have any information handy related to the work that was just done on your laptop.

    Acer America Corporation
    333 West San Carlos Street
    Suite 1500
    San Jose, CA 95110
    (408) 533-7700 – Phone

  • Glenn Rogers
    Glenn Rogers Nov 14, 2008

    Have you been able to get to your desktop using the Safe Mode Admin logon?


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