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The scanner is not reading the white reference strip under the glass properly. You will need to clean or have cleaned the scanner optics and at least the white strip under the original glass. This strip is located under the left edge of the glass...under the scale that has the original sizing on it. The machine uses this strip on start up to reference the scanner. Simple fix.
This might refer to your scanner assy being locked. The scanner assy is the unit under the glass that scans your document prior to copying it. Look inside the cavity where you pick up your completed copies. Look at the upper left corner and see if there is a knob there. If there is, make sure it is in the completely unlocked position.
That has to do with the laser unit and/or the white shading plate.
First remove the platen glass and clean the white strip on the bottom side. BE CAREFUL FOR THE GRAY OR BLACK LINE ON THE STRIPE IF YOU WIPE IT WITH A SOLVENT AND REMOVE THE LINE YOU ARE DONE.
If the unit is making a whining noise it is probably the laser unit polygon motor.
If the scanner mirror system is hanging or not returning to home position check to see that the scanner lock on the underside of the scanner where the paper comes out is unlocked.