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Reciever gets a black page

When we send a fax, the receiver gets a black page. When we make a copy the same thing just not as dark. The entire page is filled black

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It sounds like you have a bad scanner unit.

Posted on Nov 11, 2008


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The receiver gets the fax with a black line through the page from the top to the bottom.


Have the reciever make a COPY on their machine, you also do the same thing. Whoever is getting a black line on their COPY is the person with the problem. You dont give any make or models so its hard to be exact but.... open the feeder on the sending machine, there will be a thin **** of glass probably with some "junk" on it which is causing the problem, it may be almost underneath a roller, but not 100% on that as dont know make or model...if its the receiving machine its not your problem( unless your the receiver.)..but depending on make and model the drum cartridge could be scratched causing the line.

Jan 25, 2011 | Fax Machines

1 Answer

When we recieve faxes they have black lines running down the entire length of the page. I have already changed cartridges and am wondering if there is something that needs cleaned? What can I do?


You have to determine if your FAX is the problem or the sending FAX has the problem. The first thing to do is make a copy or print a report. If it comes out clean you FAX is NOT the one with the problem. The sender has to get their optics cleaned.


On the other hand, if it's still "streaky" then your fax has a problem. First off remove the cartridge and look inside it, if you see toner get a can of compressed air (sold in office supply stores to clean keyboards) and blow out as much as you can. I suggest taking the machine outside the toner dust can make quit a mess. Make a few copies (5 - 10) to check it out. Each copy should come out with less misplaced toner.


Dec 07, 2010 | Brother IntelliFax-2820 Laser Fax

1 Answer

When sending fax, the reciever get a blacked out or very dark page. However when we recieve incoming fax, it's not dark at all. But if you copy a page , it is very dark.


hello, if you have already cleaned the contact image sensor, or cis unit, its located between both rollers when you lift up the top cover that has the buttons on it. sometimes, this cis/contact image unit fails, and will need to be replaced.

Oct 05, 2010 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

I am getting a white line down the entire page


Is it when u send or recieve faxes!If on sending(open the part where u put in the faxes to sent!U will see a big black roller and under that a small black one,undeer that a long strip of glass,make sure that there's no marks of any kind on the glass!If recieving it might be on the fax that is sending the fax!Good Luck!

Apr 26, 2010 | Canon FaxPhone L75 Plain Paper Laser

1 Answer

My brother fax machine - only receives black pages


do a quick check on 2 things.
- Copy a document(put a printed page on document feeder and press Copy button) , has the Copy come ok? if copy is also blank that means toner/ink problem, needs to be replaced.

- check with your Fax receive Print settings. is any setting of econo mode/ contrast/brightness Off the track? If found any of such issue then Reset it or put it on average (middle).

Hope this will put your Brother on the track

Jul 14, 2009 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

Black pages on every fax I send


Is sounds like your exposure lamp is not coming on, put an original in the machine and make a copy, if you look where the original is coming out, you should be able to see a light illuminatig the original so the scanner can read the image. If this lamp is not coming on you will get a very dark to black image.
If it is just locked up is may be as easy as this. Turn off and unplug the machine for a couple of minutes, reconnect and power up the machine, make a copy. as the machins uses the same parts to copy you should see the result of your efforts.
If the copy look good, try a test fax to someone, and call them for confirmation.

If this doesn't fix the problem, then I suspect the exposure lamp unit has failed.

Hope this is of some help.

Apr 17, 2009 | Brother IntelliFAX 770 Plain Paper Thermal...

1 Answer

Black page when copying and sending faxes.


You most likely have a bad SCANNER BLOCK. Not good!

Dec 23, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Outgoing faxes


Not good! It sounds like you have a bad scanner assembly. Make a copy of something and you probably will see the same result.

May 21, 2008 | Brother IntelliFax-4100e Fax

1 Answer

Recipient receives a black page


What happens when you make a copy on your machine?

Dec 11, 2007 | Sharp UX 300 Plain Paper Thermal transfer...

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