Our TSST corpCDW/DVD TS-L462A will not recognize some disks; they're described as not being formatted.
It was working alright until about 4 months ago but now won't play newer DVDs and CDs. The drive shows up in my computer but it doesn't show a disk. Attempts to access the disk (like by attempting to play) will result in a message that the disk in unformatted or in an unknown format.
When inserted, the disk spins, and the little orange light blinks for awhile.
It has Win XP home edition SP3. I've tried to update the firmware but all links to the firmware are dead, Samsung doesn't list it, and Samsung's live update won't work.
Is this is even a DVD issue? Or is some other part of the computer (HD for example) not working right?
I'm wondering if there's some driver conflict (DVD programs, thumbdrive drivers, etc.) and if so, if a full system restore will help?
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what can it be lets make a list. first off Toshiba/samsung TSST when bankrupt in 2016 so no drivers now from them. HP does not support this PC now, ended long ago. MS XP is a dead OS, and does not send you drivers for this XP, MS shut the drivers services off called PnP. 1: XP is infected, as all are now. 2: the drive is bad. as many are now this old 3: the driver is missing or wrong own or it is infected. 4: the XP, DVD filters are wrong in the registry, google that, see 1 millions hits, all the same.
5: your unstated BURN app is infected or corrupted. try imgburn (free)
6: bad media DVD-R? your drive is lightscribe version , my guess is yours is OK.
7 burn at a slower speed?, use image burn your spec is here. 8x
8x maximum write speed (DVD±R)! * 2.4x maximum write speed (DL DVD+R) * 4x maximum rewrite speed (DVD+RW) * 24x maximum write speed (CD-R) * 10x maximum rewrite speed (CD-RW) * 24x maximum read speed (CD)
8: the unstated file is too big. ? but if it really is 2.7GB then it is not.
Try uninstalling the device using device manager. Shutdown computer and restart. If the problem persists then you have a faulty DVD/CD drive.
Go to My Computer and right click, select the Device Manager, search for the drive on the right side. Right click and choose Uninstall. then restart. Hope this helps.
HP uses a method to determine if an optical drive has failed. Basically in a nutshell, if the drive will not read a disc, or if it will not write to one, then the drive is defective.
When the diag tool asked you to insert a "data disk" it's not asking for any particular disk, just one with data on it so that it can test itself.
if it does not recognize the disk in the machine, then try another disk. if the issues persist, the drive is definately failed.
hope this helps!
Well, I'm sorry it didn't work out for you. It was still worth a try. I have to agree with you. Since it isn't being recognized properly it probably isn't worth the trouble getting it repaired since typically that costs more than buying a new one. If you need to find some good prices on CD/DVD readers & burners you can look online here: