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I just had this exact problem on my HP 5514. Black won't print after running out of black ink. New cartridge no good.
I tried everything-no good. I suspected the pinholes in the printhead were clogged with dried ink because I didn't change cartridge in time.
The fix that worked perfectly was when I hacksaw top off old black cartridge & removed all foam wicks so now I had a funnel(can see clear thru). I installed the cartridge & filled it with alcohol, printed page & did head clean; then printed few more pages. Problem cleared almost immediately. I then soaked up extra alcohol inside cartridge with paper towel. Removed modified cartridge & installed good one. I guess this could be done for colors as well. I don't know if this is a proper procedure, but it sure worked well for me.
You won't be able to print if one of the cartridges is out of ink. The printer will prime every once in a while thus the need for all cartridges to have sufficient ink levels to prevent damaging the printhead.
Press print button. Choose replace ink. Ignore this two steps if the display on your printer is Colour Ink is Empty.
Open cover. Press the round side of the ink cartridge holder arm and the holder will pop up. Take out the ink cartridge. Put in the new cartridge and pop the holder arm back by pressing it down.
Remember to remove the seal below the new ink cartridge before replacing it.
If you are using new cartridges, the problem is in the sensors. The ink sensors get dirty and malfunction. Remove the ink cartridges and thoroughly clean all the surfaces, Allow to completely dry and replace the cartridges. This should cure your problem.
p.s. I usually use alcohol on a Q-Tip to clean
I know this is a dumb question but did you remove the tape off he bottom of the ink cartridge? Also sometimes if you are using a generic ink cartridge the machine may not recognize it. Make sure the cartridge is seated in properly and that it is in the correct location. (not color spot). Hope this helps.