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Possable low amps in outlets?

I was installing a satellite on a customers house & when it was time to fire up the HP desktop w/win XP Home  to site the satellite it in, it would stick on the HP splash page with the "F" options at the bottom.  The "F" options were all inactive & there was not any post beeps.  They said it had been like that for some time.
They didnt want to spend any money on since it was about 5 years old so he purchaced a new HP desktop with Vista Home Prem.
We set it up & began downloading updates & it shut down & never started up again.  It also would stop at the HP splash screen & have no post codes.  
I went with him to return it.  When the tech torned it on everything started up just fine.  We re-booted it & still, worked just fine.  Since the symptoms indicated a possable hardware issue they replaced it anyway.  We set it up but used a new surge protector this time & when we started it...SAME SPLASH SCREEN FREEZE!
We removed the surge protector, tried 5 different outlets with a heavy duty extention cord & still the same results.
I took the computer to my place & it starts up normal.
Is there a possability of a low amp issue in the house?  Everything else seems to work fine.  Got me pretty confused.  Anybody been in this situation before?
Thanks,Justsayes

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  • 2 more comments 
  • Rick Jones
    Rick Jones Nov 10, 2008

    I need further details on what to do to verify and resolve the issue. I know I could call an electrician to verify but that would be rather expensive, especially if that was not the problem.
    I have a multimeter but I am not sure what to look for exactly. Wouldnt other appliances also have problems if the ampes was too low?

    Thank you

  • Rick Jones
    Rick Jones Nov 10, 2008

    >>what other input source gets plugged into the computer at there house? because if it will start up , then there should not be a power issue. it just may be what you plug in to the computer at thier house rather than the wall power. have you checked the wall powers volage readings? have you tried to start it up at thier house with a different monitor and no other devices hook into the computer?<<


    I plugged in the new keyboard and mouse (2 different sets so for) as well as the old keyboard & mouse.
    I used the same monitor though.  I will try a different monitor.  I didnt suspect the monitor since the computer would not make any post cods, but I will try a different one.


    Thanks,

  • Rick Jones
    Rick Jones Nov 10, 2008

    >>>try to check the power supply
    or the power socket 
    or check the avr if you have! <<<



    The power supply is not the issue since the computer runs fine when plugged in at my place, plus there were two seperate new computers, and one older computer involved with the same issue.


    I am not sure what the avr is.


    Thanks,


    Justsayes

  • Rick Jones
    Rick Jones Nov 24, 2008

    RESOLVED!!



    This solution was correct :>>>>>what other input source gets plugged into the computer at there house? because if it will start up , then there should not be a power issue. it just may be what you plug in to the computer at thier house rather than the wall power. have you checked the wall powers volage readings? have you tried to start it up at thier house with a different monitor and no other devices hook into the computer?<<




    A new printer must have had some internal damage that was "sucking" power even though it was never turned on. As soon as I unplugged the usb from the computer WHALLA..it fired up without even rebooting.



    Thanks all!!

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Hi there Justsayes,

From your description I'd have to agree with your line of thinking.
Either the line in is weak or something is hardwired wrong.

You also sound like you are pretty intelligent. So please take this seriously.
There are safety issues I need you to be concerned about.

The safest course of action is to contact the power company and request that the lines be checked.
Do it now. This will alleviate many of the concerns.

Ask the service person if they have a way to check the receptacles inside. (They do!) Explain the
situation. Most are more than happy to help.

Until the incoming power is given a clean bill of health, avoid running anything with a heavy motor.
Also, think about any other appliance, equipment, etc. that acts out of the norm.

Please comment back with the results. We can take it from there.

Thanks for using FixYa
Mike

Posted on Nov 11, 2008

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You should be able to buy a volt meter cheap that plugs into the socket and should tell you the voltage coming from the socket. Try all of the sockets in the house and see if the voltages are consistent, then try it at your house and see if at yours they are higher. If they are higher at your house, then they do probably have an electrical problem and unfortunately will need professional help. If they are the same, try just plugging up the power cord, the mouse, the keyboard, monitor, and speakers (if any) and see if it works then. If it does boot, then it may just be something connected to the computer that will not allow it to boot properly when it is connected.

Posted on Nov 10, 2008

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Hi!!


try to check the power supply
or the power socket
or check the avr if you have!

Posted on Nov 10, 2008

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What other input source gets plugged into the computer at there house? because if it will start up , then there should not be a power issue. it just may be what you plug in to the computer at thier house rather than the wall power. have you checked the wall powers volage readings? have you tried to start it up at thier house with a different monitor and no other devices hook into the computer?

Posted on Nov 10, 2008

  • 1 more comment 
  • jason Nov 10, 2008

    yes they would , thats why i say what is hooked up to the computer that is not hooked up at your place or at the computer place? internet , cable , hardware device ?

    try hooking it up with no internet or any other device and see if it still does it

  • jason Nov 11, 2008

    in other words , something your hooking up ( a hardware device ) to the computer at that house is causing the freeze up

  • jason Nov 24, 2008

    I'm glad you were able to find the culprity of the problem and if you need any other assistance then I will be glad to help!

    you can ask me directly or just comment again here and I will reply

    thanks for using fixya and again glad you got it resolved!



    electech

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Likely possible - electrical current in your clients house is abnormal. Computer works anywhere except at that house.

Posted on Nov 10, 2008

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You need to check the inlet power supply .

Once I had overload issue at particular socket in home .

But not low amps .

Posted on Nov 10, 2008

  • SAM ANDERSON Nov 10, 2008

    You need to call professionals to check the power related problem in your home .

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Yes many times this happens due to low voltage in the house.you r very correct.

Posted on Nov 10, 2008

  • mmechanics Nov 10, 2008

     it may well be worth checking the wall power socket into which the computer is plugged in (bad earth or live/neutral wires reversed/not making proper connection etc.) or even the supply to the house could be defective in some way (e.g. wiring fault or voltage or frequency too low or even a lot of mush/voltage spikes present etc).


    thanks.

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