Question about Kenmore 73502 / 73504 / 73509 Bottom Freezer Refrigerator

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Freezer Door Fell Off

I have the Kenmore Elite Model # 795.7755 refrigerator. It is approx 20 months old. Kept getting ice in the freezer door rails. Eventiually the freezer door handel fell off. No big deal, a little locktite and back in business. Next the freezer door fell off. Called Sears repairman. Est was a total of $540.00 for parts and labor. This is after I just spent almost $2,000 on the refrigerator. Sears does not want to know anything. So I cut up my Sears Card and sent it back in with my payment. I will NEVER buy anything from Sears again.
However, I still need to get the door fixed. The repairman said I needed two connectors and one bracket. There are two brass pieces that fit in the bracket. One that lets the door tilt open more and the other one must just hold the door in place. I had the entire door off and the parts disassembeled. I cannot figure out how the door connects to the bracket hinges? Any thoughts?

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  • mari4 Nov 22, 2008

    I have the same problem with the ice on the freezer door and now the fan at the back freezes every week!!! It is about 20 months old and also from Sears... a nightmare experience. Sears don't want to acknowledge or respond for anything. A repairman told us that this bottom freezer models are defective and that they are NOT recommended for humid climates! This should have been a disclaimer at the point of purchase!!!

    I definitely crossed Sears out of my purchasing options list and also Kenmore for any future consideration... I had to let i out of my system.

  • ladyblunt Dec 03, 2008

    Well, I can't get the door to stay sealed sometimes. I move food around to make sure nothing is obstructing, slide it open and closed, to make sure no ice is on the drawer glides. But there is a gap on my left side. Right now I propped it close with chairs and if I carefully close it, it'll stay put. But not if I just shove it (not even slam), it bounces out again.

    Any ideas on what is wrong with the drawer glides?

  • tpaletta Dec 05, 2008

    I had the right door hinge come off, but I can't determine how to get it corrected. The left one is still good, but the brass angle piece that keeps the door tight when the freezer door tilts is not going back into place. is there a special way i have to reconnect this? it looks like when you order pieces the assembly comes already apart. Any thoughts?

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Generally, door hinges have a post on the door part and a hole in the box part.  
In fairness to Sears, you caused the problem.  Ice is caused by failure to keep the door closed, open containers with damp product inside and the like.  Forcing the doors will cause them the distort and that's what you did.
You may have to pay a visit to Sears and look at a floor model to see what it looks like.  Take a camera.

Posted on Nov 21, 2008

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