Can't get connected to the internet

As usual technical dept in all ISP's are useless and unhelpfull especially if it's not a supplied modem.

(p.s. the ip address they are going on about is probably your routers address and not the ISP's address)

Anyway; you will have to get into your routers settings page, as you may have to set it up manually as I had to for a friend who is also with Tiscali as the router cannot obtain an ip address automatically from Tiscali.

Make sure you are connected to the router via the RJ45 network cable (Normally Supplied)and then Normally you type in something similair to 192.168.2.1 or 192.168.1.1(check your manual for this), in your internet browser eg internet explorer.

Then go through the settings using the routers settings Wizard and manually input the following.

Virtual Circuit Identifier - VCI38

Virtual Path Finder- VPI0

Encapsulation Mode VCMux

Authentication Type CHAP

Protocol RFC 2364:PPP over ATM (PPPoA)

Modulation Type G.DMT or Auto

Primary DNS Server 212.74.112.66

Secondary DNS Server 212.74.112.67
Save settings.

Try accessing internet while you are still wired, if you can you know the ISP's settings are ok and you already know each PC can access the router, you should be away.

Sandrew,
I don't know about the original guy, but your post has put an end to a 20 hour long process of connecting my 2-Wire 2700HG-B router/modem to Tiscali.
Not even Tiscali customer services could help, they where pretty useless tbh.
Thanks very much for the information,
Rob

I'm having a similar problem with tiscali and a 2wire HomePortal 1000. I get "Can't connect to configuration server" but most ordinary websites on port 80 work fine but anything like logging in to a https site or doing ajax stuff fails.

I notice the automatically retrieved dns servers are 212.139.132.7 and 212.139.132.6 and if I change them to 212.74.112.66/7 I lose the connection altogether. The manual setting of dns servers asks for a domain name which I don't know. I've tried setting it to tiscali.co.uk and leaving it blank.