Question about Dell 962 Photo All-In-One InkJet Printer

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PDell Photo AIO Printer 962 stopped working after windows update

For some reason the printer no longer works and it tells me I need to reinstall the drivers. I've done this multiple times and still to no solution. At first i thought maybe the printer just died however after talking with a co-worker and they have the same problem with the same printer. Appparently we both had downloaded a Dell updated driver from the windows updater. I've looked to see in my Remove Software to see if i can get rid of that update and it is not listed. Anyone else know how to get rid of that?

Thanks in advance.

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  • Anonymous Dec 28, 2008

    December Windows update said I needed an update for my Dell AIO 962 printer. Installed the driver and now every time the computer boots up I get a runtime error with the dlbxmon.exe. Have not found how to remove the update. I uninstalled the printer downloaded the driver from Dell's web site and reinstalled. Still get the same error on every boot up.

  • Anonymous Jan 14, 2009

    I have the same problem

  • sugarmail Mar 08, 2009

    Same problem here. I have not found a fix yet.

  • RonPa May 14, 2009

    I gave the AIO 962 to my son thinking I was doing him a favor. His newer updated Dell Inspirion laptop said it installed the hardware and then kept reporting the driver was not installed. Need solution quick or I am throwing the printer into the junk pile

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I had the same issue after downloading the Dell AIO 962 printer update. What worked was using the uninstall mode on the original Dell CD that came with the printer followed by a fresh install from the aforementioned CD. Be sure to uninstall all copies of the drivers before doing the new install. Good Luck!

Posted on Feb 16, 2009

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It could be a communications error message, the printer is not communicating with the computer.

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