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There are three areas of the printhead
that need to be cleaned: the plastic ramps on both sides of the ink
nozzles, the edge between the ink nozzles and the electrical contacts,
and the electrical contacts. Follow these steps to clean the printhead.
Figure 4: Three areas to clean1 - Plastic ramp on the side of the ink nozzles2 - The edge between the ink nozzles and the electrical contacts3 - The electrical contacts CAUTION:
not touch the ink nozzles. Do not touch the electrical contacts with
your finger. Use only cleaning materials to touch the electrical contact
Figure 5: Do not touch the electrical contacts
Gather the following cleaning materials:
Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.
Lightly dampen a clean, lint-free cloth.
the damp cloth to wipe the electrical contacts from the bottom to the
top. Do not go past the edge between the electrical contacts and the
ink nozzles. Repeat this motion until no ink appears on the cloth.
Ink jet failure or ink system failure? I see the ink system failure often. If the cartridges are ok and properly inserted (check for clogs in the vents that can be cleared with a pin just in case), the printhead may be the problem. First remove the cartridges, lift the latch handle on the right and lift the printhead straight up to remove it. Clean the ramps on the side of the ink nozzles, the edge between the ink nozzles and the electrical contacts and the electrical contacts. Do not touch the contacts with your hands/fingers. To do the cleaning you need several lint free cloths or papers and distilled or bottled water. Dampen a cloth and wipe the electrical contacts from bottom to top; do not go past the edge between the contacts and the nozzles. Repeat until no ink remains on the contacts. Use another dampened cloth to clean the edge between the contacts and the nozzles. Wipe from right to left; repeat until there is no ink left on the edge. Finally wipe the ramps with another dampened cloth wiping "downhill" away from the ink nozzles until there is no ink left. Dry the areas with another cloth.
Then clean the electrical contacts inside the printer with another dampened cloth going from top to bottom. Then dry the area with a dry cloth. Return the printhead to the printer and lower the latch handle. Replace the ink cartridges and close the access door.
Reset the printer by turning it on and unplugging it from the wall outlet for at least 15 seconds before plugging it back in. Press the power button to turn on the unit if needed. (This should clear the error message.)
If the error persists, a new printhead may be required. Try the automatic printhead cleaning utility (part of the full software) at least twice before cleaning the printhead.
You probably have a piece of paper or lint stuck in the paper path. Take a heavier piece of paper and slide it gently thru the machine from the back tray.....if that doesnt work, take out the print heads one at atime, run the nozzle under warm water for only 2-5 seconds. Ink will come out in the sink, dont worry about that. Then let drip dry for about 10 seconds each and then wipe carefully with a good quality paper towel..>DO THIS WITH PRINT HEADS FACE UP THE WHOLE TIME....
Please load the printer with at least 10 sheets of plain paper then press the start button. This will dry or clean any ink found on the rollers.
Continue to run blank pages through the printer until no more ink is found on the paper, then attempt printing. If ink stains, streaks or smudges are still present, the printer may need service.