Question about GE Profile PSW26P Stainless Steel Side by Side Refrigerator

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Icemaker problem crushed only not cubes

Have a TFX24PRXBWW GE Profile Refrigerator with icemaker. It stopped dispensing cubed ice. It makes ice but it will only dispense crushed ice through the door. I replaced the MODULE TIME DELAY (Control Board) EAP304236, thinking this would be the fix but, alas it was not. I do not really know how the dispenser works, but it look like the auger only turns in one direction. I think it needs to reverse direction in order to dispense cubes. Any ideas on what I should replace. Your help would greatly be appreciated.

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  • Anonymous Mar 07, 2008

    The problem is the solenoid for the trap door for cubes. On the end of the solenoid there is a plastic piece that pulls the lever for the door up. It is broken. 4 (corner) screws remove the unit from the back wall, remove plug (electric) then you have access to the part.

  • Mikie227 Apr 10, 2008

    I have a Kitchenaid KSFS25FKBT01 with same problem (crushed ice, no cubes). Took out ice bin, kept door switch closed, had wife press both "cubed ice" and "crushed ice" buttons. Nothing moved in the opening where the control lever goes. I assumed it's the solenoid until I read someone else had a door wiring problem instead of the solenoid. Is there any way to verify it's the solenoid and not the door wiring w/o tearing the back panel off?

  • Anonymous Aug 08, 2008

    Replaced the control boards

  • Anonymous Nov 15, 2008

    i have the same a kenmore 253.54462400

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Whenever the ice tray is removed, you need to reposition the cube/crush selector rod that is attached to the bottom of the ice tray. This rod swivels: down position for crushed, up position for cube. At the back of the freezer, there is an opening to which this rod inserts. It houses the solenoid for cube/crushed operation. For cube position, the horizontal plastic piece is slightly above the center of the opening. Slide out the tray until the rod is past the solenoid. Pry the solenoid down as far as it can go. It is spring loaded and will not break. (If it doesn't feel like it is spring loaded, stop here and call a repair tech.) Now swivel the rod on the tray up and slide back in making sure the end of the rod is ABOVE the solenoid. DONE!!! Now you have cube ice. Good Luck.

Posted on Sep 22, 2009

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My Frigidaire's fix was the basket was not installed right. the rod that controls the flap was not positioned right inside the solenoid control arm.

Posted on Oct 06, 2008

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I have the same problem. I guy I know is a Frigidaire Service Tech. I asked him about this problem and he suggested that the problem is likely the solinoid that switches the dispenser from crushed to cubes is gone and is stuck on crushed. That's fine but I have no idea how to take the door apart to get at the problem. Unforunately this guy will not fix it for me without having to pay him to do so. So I thought I might give it a try if I could figure out how to get at the problem. Can you advise me how I would open up the door to fix this? Gord

Posted on Jun 03, 2007

I looked at the plastic piece the solenoid was moving (from Guest's comment 03/07/08). Pushed the plastic piece up (had to push pretty hard) and it reset the solenoid to its' start/beginning position(-?) Plastic piece came back to lower position - was free to move up and down. The solenoid is working now (hear the loud clicking and see it pulling the plastic piece up) to get cubed ice, instead of putting it thru the crusher.

Posted on Mar 15, 2008

I'm having the same problem. On my fridge there is no 'crusher motor.' The auger assembly ends with the crushing blades. To get cubed ice there is simply a trap door that opens allowing ice to not be crushed. A switch opens and closes the trap door by lifting and lowering a rod. It makes sense that this trap door is controlled by a solenoid. I just hope that this is located in the front of the fridge and not the back.

Posted on Jul 22, 2007

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What i did was keep the white flap that opens for cube. well find some way to keep it open without blocking the path of the cubes. i did it and know i have all cubes:)

Posted on Aug 14, 2008

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We had the exact same problem on our KitchenAide KSFS25FKWH00 Side-by-side, and it turned out to be a damaged wire in the wiring harness that connects the door to the fridge. The damage occurred at the bottom of the door, where the wiring harness was secured by a cable-tie to keep it out of the way of the bottom grill. The cable tie caused a sharp bend in the harness, and repeated flexing at the same point eventually broke the wire. Our appliance store repaired it under warranty with a complete new door from KitchenAide, and it came with revised instructions to NOT use a cable tie, but just to exercise care when removing or reinstalling the bottom grill. Martin Step mstep@greenval.com

Posted on Aug 26, 2007

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Sounds like the crusher motor runs no matter what Ice you select. Look into why the crusher motor is running even when you want cubes. Could be a couple possibilities (hard to tell without being there looking at it ya know?). The crushed ice switch/control board could be defective (stuck in crush everything mode...). Try this link and click on the small diagram to enlarge it, that may help you visualize the workings of the unit. http://www.partselect.com/ModelFrames.aspx?ModelID=744608&ModelNum=TFX24PRXBWW&mfgModelNum=&ManufactureID=2&Selected=00005649i03&Position=0&mfg=GE&Type=&Mark=1

Posted on Nov 10, 2006

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Posted on Jan 02, 2017

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SOURCE: Ice dispenser only dispenses crushed ice

You may not need to replace the solenoid.  If you hear the hum, and not a loud click and don't see then rod move, it may be frozen with ice.  Test it manually with your hand, it should be free  to move up and down.  If not, then it is frozen with ice.  Remove the ice dispenser and let it thaw and dry out.  You should then be able to move to rod and it will work fine, at least until it freezes again.  Anyone know how to prevent it from freezing up? Its a continual problem for me

Posted on Mar 28, 2009

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SOURCE: GE Arctica (PSS26NGSB) ice and water dispenser

need to call ge at 1800-386-1215 some of these sxs have a door insulation issue that they will either send replacement doors to an authorized service company to exchange at no cost to you or offer a rebate for a newer model. yours might be in this group
have your model and serial number out of the ref located in the refrigerator section, about 4-5 inches from the celing down the right side and call and see

Posted on Apr 12, 2008

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SOURCE: ice dispenser will not switch back to cubed from crushed

Had the same problem, dispenser stuck on crushed ice, even when cubed ice is selected.  There is a magnetic switch behind the panel where the motor for the ice dispenser is.  It gets water in it and freezes so it is not free to go up and down.  It is always down for crushed, but for cubed ice, the magnet pulls it up.  when it's frozen with ice, all you'll get is crushed.  You'll have to defrost it.  You can defrost the whole freezer, but better to just remove the ice dispenser and defrost that. Three 1/4'' bolts hold secure it.  You'll have to unplug the wires from the back of the freezer to remove the unit. The just let it defrost and dry. You can remove the switch from the panel and dry it out too.   I've had to to this several times and am looking for a solution to keeping water out of the thing so it won't freeze again. Has anybody solved that?

Posted on Mar 28, 2009

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