Question about SanDisk Sansa e250 MP3 Player

4 Answers


Just bought a new Sansa Mp3 player e200 series 2gb hard drive. Even though my Sansa is plugged into my pc, my pc isnt detecting it. Ive downloaded the software, and have tried other things like deleting the USB BOOT HUB in device manager, and tried deleting some hidden devices. Ive been searching through forums for hours, maybe im doing something wrong. Because in the end all i get is NO AVAILABLE PLAYER in the sansa media converter interface. Can some one please help!

Posted by on

4 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 2 Answers

After spending a couple of months enjoying listening to music on my Sansa e280, I tried to transfer videos to my Sansa e280 last night for the first time. It didn’t work. The Sansa Media Converter didn’t recognize my device (a common issue based on numerous postings I since read).
I immediately searched the Internet for solutions for my situation. In the forums I read people suggested several solutions to this issue, ranging from reinstalling Sansa Media Converter to reinstalling Microsoft XP. A number of solutions talked about switching from MTP to MSC mode on my player, but I didn’t even have that menu/option on my player. Wow, I was frustrated. Other postings suggested to read the instruction manual. I did, and that led to further frustration. Like many postings, the manual also referred to the option of switching from MTP to MSC mode, which wasn’t available on my player. I was about to give up but persisted further (what else could I do in the middle of the night? – Rhetorical, please don’t answer.)
After a few hours of reading through message boards and finding nothing but shared frustrations, I turned to SanDisk’s site to see if they had posted any solutions. On their main site I found a forum that had outdated on how to “force” the device into MSC mode. After more looking, I found the REAL solution, which I am now posting everywhere possible to save everyone else who is still confronted with this issue some trouble.
There are only two things you need for the solution:

  1. Download the firmware updater from SanDisk:
  2. Download the most recent version of Sansa Media Converter (v. 4.220 at the time I downloaded it): (free registration/login required)
First download and install the firmware updater. The installation requires you to start without the device plugged in and then requires you to connect your device via USB to complete the process. When successfully installed, the updater’s icon shows up in the system taskbar (by your clock). Impatiently, I clicked on the icon and selected the option to “Check for updates now.” It worked. I soon received a message that my device firmware was updated and to disconnect the device to complete the process.
The result? I now had the option, “USB Mode” as one of the options under “Settings.” I could now select Auto, MTP, or MSC. I thought that was progress. I then tried transferring files as indicated in other postings, but the videos didn’t appear in the catalog when I tried putting them on using a drag-and-drop transfer method. I then read the new manual I downloaded and read that the ONLY way to transfer videos and images to the device is through Sansa Media Converter.
I then downloaded the Sansa Media Converter software, which was a larger download. Once downloaded, I ran the setup installation process. The process was fairly slow and seemed to be stalled; however, it did succeed.
Of note on the media converter software is that it is now developed by InterVideo, a company that also produces an excellent DVD player that I use on my PC. I plugged in my player, and EVERYTHING worked as expected. I was able to transfer videos without a hitch. The Sansa Media Converter 2 seems to be an excellent piece of software. I am guess that SanDisk ditched the previous media converter software, which was produced by ArcSoft and went with InterVideo. Just for kicks, I visited the InterVideo site and noticed they were recently purchased by Corel.
Additional information: SanDisk apparently launched a new site at to help people learn more about their MP3 player products and to receive support. The site is extremely easy to use and helpful; however, it’s a Flash application, so I can’t link directly to the Sansa 280e support page, which is the right jumping-off point for all of the information you need. Getting there is easy. Just select “Support > Software and User Manuals” on the home page. On the “software + user manuals” landing page, select “Sansa e200” (all of the e200 series players use the same drivers, firmware, and media converter program, which was another of my concerns last night.) You will be taken to a page with all of the downloads related to the e200 series, which include the links referenced above. The site also includes forums and other support information. I don’t have an answer to why this solution is posted first and foremost on the site, but that’s another issue.

I hope this helps everyone who was experiencing this issue. The product seems to be work well now that these updates have been installed and applied. I can’t explain why SanDisk has forced its customers to go through all of this pain and these maddening gyrations, but I’m glad they have provided solutions that address these issues.

Posted on Feb 23, 2008

Re: NO AVAILABLE PLAYER DETECTED! - SanDisk Sansa e250 MP3 Player MP3 & Digital Media Players


Posted on Oct 17, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Here is how i had it recognize my device.

Click Start
RIGHT click My Computer
Choose Properties
Choose the Hardware tab
Click device Manager.
Scroll to the e200 which probably is under Other Devices with a question mark
Right click it. Choose Update Driver
It will then show up under Windows Portable Devices.
Restart the computer.
Connect the sansa but make sure it's "locked" by moving the switch to lock.
Open sansa media converter. It should show up within.

Posted on Dec 23, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

I do not know about E200 but I do know that on my E250 ican change the USB mode and changeing it and then changeing it back worked perfect for me. I hope it works for you too.

Posted on Nov 17, 2006

1 Suggested Answer

  • 14 Answers


Try going into settings, usb mode change that it should be either mtp or msc.

Posted on May 13, 2009

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

I added a 8GB micro SD card to my e200 MP3 player but the player won't recognize the card. What do I do?

You need to use microSD cards, 2GB and smaller. Your 8GB card is actually a microSDHC card (the HC stands for High Capacity). While a microSDHC card will fit into the slot, they are incompatible with the Sansa e200 series.

Sep 23, 2010 | SanDisk Sansa e200 MP3 Player


For Version 2 Sansa E200 Series and Version 2 Sansa C200 Series

As you have notice, these version of player will not have the USB Mode / Mode ( FOr Rhapsody Players ) and / USB for sansa C200 series. If you want to have your player detected by the computer as a removable disc drive or as a MSC drive you can perform this easy steps.

For Sansa E200 Players and C200 version 2 Players.

1. Enable the Hold Switched for it to show a red color.
2. Press and Hold the Rewind button the " << " then connect to the computer.
3. Connect the player to the computer and dont let go of the Rewind Button " << " , you will notice that the player would be detected as a removable drsc drive in the My Computer Window.

*For Load Main Image Failed Problems and player Freezing on the Refresh Database Screen will be post later*

on Dec 08, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa 40gb e260 dont know how to put music on it . dont have manuel


For the Sansa e260 4 GB there are 2 versions for the e200 series players:
version 1 manual
version 2 manual
Check the version of your Sansa e200 series:
go to Settings > Info.

SD card compatibility:
For 01.xx.xx firmware (e200 version 1) - up to 2GB microSD cards
For 03.xx.xx firmware (e200 version 2) - up to 16GB microSDHC cards
NOTE: Firmware is not interchangeable.

Dec 09, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

I am considering purchasing a Sandisc Micro SDHC 8Gb card for my Sandisc E260 MP3 Player. Will this be OK?


Highest capacity memory card for the e200 series depends on the firmware version.

Consulting the Sandisk page gives next information:
Sansa e200 - verify the version of the player. To check, go to Settings > Info.

For 01.xx.xx firmware (e200 version 1) - up to 2GB microSD cards
For 03.xx.xx firmware (e200 version 2) - up to 16GB microSDHC cards
NOTE: Firmware is not interchangeable.

Dec 02, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer


Try going into settings, usb mode change that it should be either mtp or msc.

May 09, 2009 | SanDisk Sansa e200 MP3 Player

1 Answer

My Sansa e260 Mp3 player isn't recognised by Windows and will not show up as connected.

e200 is the generic name for the entire e-series including the e250, e260, and e280. The only difference between the models is the amount of internal memory. The e200 driver is used for all models in the series, and the e200 manual likewise covers the series.

Oct 23, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Sansa clip mp3 player driver 2GB

The drivers and all software is available from Sandisk's website.

Oct 23, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa e200

There is one option, not really a fix, just a workaround. Try the player on a different computer computer and see if it is recognnised there. If it is, then use something like a pen drive to transfer music from the PC that doesnt recognise the device to another that does. Now you can transfer music using the WMPlayer sync service.

If your device is not being recognised on many computers, it looks like it is time to chuck it away. You can also try this first though..
1. Remove the player from the PC and switch it off.
2. Restart the computer.
3. Hold the +Volume button and connect to computer.
4. Keep the button pressed for at least 60 secs, and you should see the "Found New Hardware" balloon pop up, indicating that the device has been detected.

If even that fails, then I'm afraid your Sansa player has run its course, and you may need to purchase a new player...:(

Jun 27, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

I Need a link for the installation software for sansa

go to Sansa e200 series for the software

Jun 13, 2008 | SanDisk Sansa e260 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e250 MP3 Player Logo

590 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

94039 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides