Question about Philips KEY005 128 MB MP3 Player

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Getting my computer to recognise the player

My dell computer will not accept my player when the wizard for install hardware comes up it says drivers not installed software could not be found .even though i have installed the disc which came with the works on my sons computer fine .but not mine i get a message saying the player is not digitialy there any help out there

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Re: getting my computer to recognise the player

Hi Annebelle, I just read the user manual for your KEY005 and it says it's a USB 1.1 device and that no drivers are needed for WinXP. It ALSO says that the device is powered directly from the USB port when plugged in. The USB hub might be the problem. Try plugging it directly into a USB port on your PC. If it still does not work try flipping the switch to OFF/CHARGE and then back to PLAYBACK/DOWNLOAD. I think plugging it straight into the PC will solve the problem. If not you can try the latest versions of any drivers/software from here: BTW you didn't happen to upgrade to WinXP from a previous version did you? That can sometimes cause problems like this (ESP. with USB devices) unfortunately upgrading to WinXP is NOT the same as a full fresh install of WinXP (gotta love M$) I hope this helps. Let me know how you make out, El Duderino

Posted on Nov 16, 2006

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Re: getting my computer to recognise the player

When you install the software/driver a message box will pop up saying this driver is not digitally signed, you sould ignore this and click continue, otherwise the driver will not install.

Posted on Nov 14, 2006

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You don't need any driver software, if your pc has windows xp sp2 or later and Windows Media Player 11.
If you have problem with your device follow this steps:
1. Connect the player to the computer.
2. From the computer, select start - Control Panel - Performance and Maintenance - System. "System Properties" is displayed.
3. Select Hardware tab, and open Device manager.
4. Open Universal Serial Bus controllers, and select USB Mass Storage Device or WALKMAN NWZ-XXXXX.
5. Select Action - Update Driver ... from the menu bar. "Welcome to the Hardware Update Wizard" is displayed.
6. A dialog on Windows Update connection will be displayed. Select No, not this time., followed by Next.
7. Select Install from a list or specific location [Advanced], followed by Next for the hardware install method.
8. Select Don't search. I will choose the driver to install., followed by Next for the search and install option.
9. Check Show compatible hardware, and then select MTP Device* in the model list, followed by Next. The device driver is installed.
10. "Completing the Hardware Update Wizard" message is displayed, and confirm "MTP Device" message. Click Finish.

Good work and luck!

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1 Answer

When i put the usb in the computer it doesnt connect

I would suggest that first you make sure that your computer is updated with Service Pack 2 or 3, DirectX9 or higher, and Windows Media Player 10 or higher. To do this, I went to Start -- Control Panel -- Windows Update. Then downloaded and installed all updates as required.

Secondly, I downloaded the codec for the portable device. To do this I pluged the MP3 Player into the USB port (still not recognised), went to Start -- Control Panel -- Printers and Other Hardware -- Add Hardware and this prompted the Hardware wizard. Clicked "Next" and selected YP-U3 from the list. Then selected "Install Automatically" and Voila! The codec was downloaded and the portable was recognised.

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Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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i had the same problem but solved it, it seems that the usb driver does not always install with the software installation. so you must install using the DEVICE MANAGER make sure first your mp3 player is connected, so ( copy & paste) your software to desktop, then go to CONTROL PANEL, then SYSTEM, then HARDWARE then DEVICE MANAGER, in device manager you should see ( zen v plus ) with a yellow question mark above it, which means the drivers are missing, click onto that and follow instructions to install the drivers which you will find in the software you have pasted to desktop. good luck, tony spain

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PC does not recognize player - sure you used the right driver?

Code 41Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)Recommended resolution

A driver was loaded but Windows cannot find the device. This error occurs when Windows does not detect a non-Plug and Play device.

If the device was removed, uninstall the driver, install the device, and then click Scan for hardware changes to reinstall the driver. If the hardware was not removed, obtain a new or updated driver for the device.

If the device is a non-Plug and Play device, a newer version of the driver might be needed. To install non-Plug and Play devices, use the Add Hardware wizard. Click Performance and Maintenance on Control Panel, click System, and on the Hardware tab, click Add Hardware Wizard.

On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.

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