Question about Dell A920 InkJet Printer

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A920 scanner malfunction

My Dell A920 has a scan problem. It scans the image but shows solid black for the first 2 inches and then the rest of the image. All settings have been checked as well as obstructions and placement of the document. Any suggestions?

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Re: A920 scanner malfunction

There could be the hardware issue with the scanner.So contact the tech support incase the warranty is still there and you could getb a replacement

Posted on Dec 27, 2007

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I am trying to scan a document and it is not working, I have a hp photosmart c4280 printer. How do I install a usb cord

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    The all in one solution software you used in XP doesn't work fully with Vista.

    But you can still scan and copy by using Windows Photo Gallery.

    1. Click on files tab at the top in Window Photo Gallery.
    2. Click on import from camera or scanner.
    3. Highlight your scanner icon (eg Dell A920) then click import.
    4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

    Hope that helps.

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    at low res. what is the result?

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