Question about Magellan RoadMate 700 GPS Receiver

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Missing user preferences, no audio, blue-black-logo startup screen -- FIXED

I have a Magellan Roadmate 700 with 5.14 software. For many months, everything had been working fine. One night, while using the GPS, the unit reset itself and when it started up, it flashed the light blue (blank) screen, then a dark blue screen, then finally the logo screen. At this point, my name was no longer on the user screen and there was no sound either. Subsequent restarts confirmed this same issue, no user settings were being stored nor any of my previous destinations, etc. No sound either. Per Magellan tech support, they asked me to perform a "manual update" of the map data. This required me to plug the unit into my computer, show system files (view options in My Computer), and delete all folders on the device other than the USBTrans folder. Then perform a reload of the software from the original DVD. This did not solve the problem, however. It also took over 2 hours, but I believe that is normal. Well, after contacting Tech Support again, they indicated it must be a bad hard drive, and since it was out of warranty, it would cost $150 to send in and get repaired. Instead of doing this, I looked around the web and found this site. In one of the postings here, it mentioned a few "secret" menus you could use to check the equipment or format various parts of the unit. I selected the option to format the NAND memory. After doing so, the unit turned off. On start-up, the sound worked again!! And even better, the user settings I entered were still there on restart. I am now running the reliability tests on the NAND memory and the Hard Drive, but I am hopeful this solves the problem. Thanks for the great resource!!

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Re: Missing user preferences, no audio, blue-black-logo...

Glad to be of service.. did everything end up working out ok?

Posted on Nov 28, 2006

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