Question about Polycom SoundPoint Pro SE-225 Corded Phone
I have a couple Polycom SoundPoint Pro SE-225 conferencing phones and both have the same problem where they think Line 1 is off-hook and therefore I eventually get an off-hook beep and then the recorded operator before the line goes dead. Line 2 on the phones works fine. I know it's the phones since I reversed the lines plugged into the wall and Line 1 still indicates off-hook. My guess is there was a power surge that affected both phones at the same time. Unfortunately I'm outside of warranty. Any thoughts on if they can be fixed or should I sell them for scrap?
The issue isn't exactly resolved. This appears to be due to an incompatibility of the Polycom Se-225 on our Meridian 1 phone system. But Converse handsets with MWI work fine. I have a partial solution by disabling the lamp (LPD on class-of-service), while leaving MWA setting. This allows the interrupted dial-tone when the user lifts the handset.
Posted on Dec 10, 2008
SOURCE: I have a polycom soundpoint
I am sorry to hear regarding the problem.
I initially thought it could be a bad display, however as you could see the caller ID on few occasions, and moreover the missed call details, that completely rules out that being the case. The problem you mentioned are highly suggestive of a hardware problem and would need repair. Unfortunately, there is no ' quick ' fix for the same. Whenever these phones are aged out or there is an electronic circuitry problem, it could cause these funny things. As the other phone is providing the caller ID on each call, that simply excludes phone line being an issue or the activation cause. We have seen such issues in our shop, however we never recommend repair as the cost could be high as compared to the cost of the used one on auction sites such as ebay or a new one with warranty.
I wish i could have a better solution, however new instrument is on the cards unless you want to use this unit the way it is.
Let me know,if needed further assistance.
Hope i helped you.
Thanks for using ' Fixya ' and have a nice day!!
Posted on Aug 12, 2011
Tips for a great answer:
Jun 28, 2012 | Panasonic KX-T7730 Corded Phone
Locate the program and auto-store button on your telephone. You will be using these to customize many of the features on your KX-T7730. The program button is used to enter or exit programming.
Program your outgoing line preference, i.e., the line you prefer to seize when you go off hook. Press "Program" "1" "1" "store" for no line. Press "Program" "1" "2" "Store" for an idle outside line. Press "Program" "1" "3" "Outside Line Number" "Store" for an assigned outside line. The outside line number will be a single or double-digit number that is set through your phone system.
Program your incoming line preference, i.e., the line you prefer to answer when you go off hook. Press "Program" "2" "1 "Store" for no line. Press "Program "2" "2" "Store" for ringing line. Press "Program" "3" "Outside Line Number" "Store" for an assigned outside line.
Program your flexible CO buttons. These are the inner row of 12 lighted buttons. Your outside lines need to be programmed to these--you can choose any of these 12 buttons in any order. Press "Program" "CO Button" "0" "Outside Line Number" "Store." The outside line number will be a single or double-digit number that is set through your phone system.
Program any other unused flexible CO buttons for an extension number or any frequently dialed phone number. Press "Program" "CO button" "1" "Extension Number" "Store" or "Program" "CO Button" "2" "9 + Phone Number" "Store". A "9" must be entered at the beginning of a phone number to tell your phone system to seize an outside line before dialing, e.g., "9-1-212-555-1234."
Locate the programmable feature buttons (the row of 12 solid buttons on the right). These buttons are basically one-touch buttons that can be set for extension numbers or phone numbers. Press "Program" "(PF) Button" "Extension Number" "Store" or "Program" "(PF) Button" "9 + Phone Number" "Store." Remember to press "Program" again to exit programming.
Locate your "FWD/DND" button. This button is used for setting "Call Forward" or "Do Not Disturb" on your telephone. To set call forwarding, go "off-hook" either by lifting the receiver or pressing speakerphone. Make sure you go to intercom and not an outside line. To forward all calls, go off-hook, press "FWD/DND" "1" "extension number" (the extension number that you wish to forward all your calls to) "#". After you hear a confirmation tone, place the receiver on-hook. The steps to set call forwarding for busy/no answer are the same as above, except you will press "2" in place of "1". To cancel call forwarding, press "0" in place of "1".
Program "Do Not Disturb," which stops your phone from ringing--any callers will just hear a DND tone. To program, go off-hook, press "Program" "4" "#" on-hook, to set. Press "0" instead of "4" to cancel.
Locate the message button--this works in coordination with your message light at the top right of your telephone. If the light is lit, press "message" to hear a message left to you either by another extension or a voice mail system. The message button can only be programmed as a message or one-touch button. To program as a message, press "Program" "Message" "3" "Store." To program as a one-touch, press "Program" "Message" "1" "Extension Number" or "Program" "Message: "2" "9 + phone number."
Return your KX-T7730 to its default settings by pressing "Program" "#" "*" "Store."
Nov 23, 2011 | Panasonic KX-T7730 Corded Phone
Mar 22, 2011 | Panasonic KX-T7730 Corded Phone
Sep 13, 2010 | Avaya Lucent Partner 616 Phone
Oct 01, 2009 | NorStar T7208 Corded Phone
Aug 16, 2009 | RCA Phones
Mar 19, 2009 | Toshiba DKT-2020 Corded Phone
Dec 09, 2008 | Polycom SoundPoint Pro SE-225 Corded Phone
Feb 11, 2008 | Uniden Cordless Phone
Sep 19, 2007 | NorStar Polycom Soundstation ( Phone...
Aug 25, 2012 | Polycom SoundPoint Pro SE-225 Corded Phone
53 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: