Question about Polycom SoundPoint Pro SE-225 Corded Phone
I have a couple Polycom SoundPoint Pro SE-225 conferencing phones and both have the same problem where they think Line 1 is off-hook and therefore I eventually get an off-hook beep and then the recorded operator before the line goes dead. Line 2 on the phones works fine. I know it's the phones since I reversed the lines plugged into the wall and Line 1 still indicates off-hook. My guess is there was a power surge that affected both phones at the same time. Unfortunately I'm outside of warranty. Any thoughts on if they can be fixed or should I sell them for scrap?
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Posted on Jan 02, 2017
The issue isn't exactly resolved. This appears to be due to an incompatibility of the Polycom Se-225 on our Meridian 1 phone system. But Converse handsets with MWI work fine. I have a partial solution by disabling the lamp (LPD on class-of-service), while leaving MWA setting. This allows the interrupted dial-tone when the user lifts the handset.
Posted on Dec 10, 2008
SOURCE: I have a polycom soundpoint
I am sorry to hear regarding the problem.
I initially thought it could be a bad display, however as you could see the caller ID on few occasions, and moreover the missed call details, that completely rules out that being the case. The problem you mentioned are highly suggestive of a hardware problem and would need repair. Unfortunately, there is no ' quick ' fix for the same. Whenever these phones are aged out or there is an electronic circuitry problem, it could cause these funny things. As the other phone is providing the caller ID on each call, that simply excludes phone line being an issue or the activation cause. We have seen such issues in our shop, however we never recommend repair as the cost could be high as compared to the cost of the used one on auction sites such as ebay or a new one with warranty.
I wish i could have a better solution, however new instrument is on the cards unless you want to use this unit the way it is.
Let me know,if needed further assistance.
Hope i helped you.
Thanks for using ' Fixya ' and have a nice day!!
Posted on Aug 12, 2011
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