Question about Polycom SoundPoint Pro SE-225 Corded Phone

Open Question

Off Hook Problem

I have a couple Polycom SoundPoint Pro SE-225 conferencing phones and both have the same problem where they think Line 1 is off-hook and therefore I eventually get an off-hook beep and then the recorded operator before the line goes dead. Line 2 on the phones works fine. I know it's the phones since I reversed the lines plugged into the wall and Line 1 still indicates off-hook. My guess is there was a power surge that affected both phones at the same time. Unfortunately I'm outside of warranty. Any thoughts on if they can be fixed or should I sell them for scrap?

Posted by on

Ad

3 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad
  • 1 Answer

SOURCE: MWI doesn't work on Polycom SE-225

The issue isn't exactly resolved. This appears to be due to an incompatibility of the Polycom Se-225 on our Meridian 1 phone system. But Converse handsets with MWI work fine. I have a partial solution by disabling the lamp (LPD on class-of-service), while leaving MWA setting. This allows the interrupted dial-tone when the user lifts the handset.

Posted on Dec 10, 2008

Ad
taran_2005
  • 10515 Answers

SOURCE: I have a polycom soundpoint

Hi,

I am sorry to hear regarding the problem.

I initially thought it could be a bad display, however as you could see the caller ID on few occasions, and moreover the missed call details, that completely rules out that being the case. The problem you mentioned are highly suggestive of a hardware problem and would need repair. Unfortunately, there is no ' quick ' fix for the same. Whenever these phones are aged out or there is an electronic circuitry problem, it could cause these funny things. As the other phone is providing the caller ID on each call, that simply excludes phone line being an issue or the activation cause. We have seen such issues in our shop, however we never recommend repair as the cost could be high as compared to the cost of the used one on auction sites such as ebay or a new one with warranty.

I wish i could have a better solution, however new instrument is on the cards unless you want to use this unit the way it is.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Aug 12, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I get a dialling tone on my Soundpoint Pro but just the numbers keys sound and it wont actaully make teh call


I'm assuming you already have a voip account set up. sounds like you've not set the dtmf tones to the correct setting, usually set to rfc2833 and/or sip info - set in audio to no.

Apr 14, 2011 | Polycom SoundPoint Pro SE-225

1 Answer

Polycom 225 SE. Can`t make a full duplex conference call.Always it works in simplex mode. Thanks. Edward


The 225 is full Duplex and I can't see any reason why it should not work. I can only suggest menu, system settings. restore default, and see if that changes anything.
What exactly is happening when you do a conference call?
Procom have a support section
manual here
http://support.polycom.com/PolycomService/support/cn/support/voice/soundpoint/soundpoint_pro_se225.html
support here
http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html
worth sending them the question they can only refuse to answer or try to charge you!

Feb 02, 2011 | Polycom SoundPoint Pro SE-225

1 Answer

How do I transfer a call from the Polycom SE-225 phone?


Follow these steps :
1.1
Press the function (FCN) button on the handset while on a call and then press the number "2" button. This will place the call on hold and you will hear a dial tone.
2.2
Call the number or extension of which you want to transfer the call.
3.3
Push the FCN button on the keypad and then the number "2" button and immediately transfer the call. You do not need to wait for the other party to answer.

Oct 29, 2010 | Polycom SoundPoint Pro SE-225

1 Answer

Polycom SE225: my verizon line provide caller id does not displa


Due to the age of the SoundPoint Pro, it some of its features are not compatible with newer phonesystems, such as CableVision. There are no software updates for the SoundPoint Pro, and as long as the Caller ID is enabled there are no other settings or adjustments that can be made to workaround these kind of problems unfortunately. I recommend contacting your service provider to see what kind of caller ID signaling they are using; most likely they will be using a newer digital system, or MDMF which is not backwards compatible with SDMF or earlier CID receivers.

Dec 05, 2009 | Polycom SoundPoint IP 501 IP Phone

1 Answer

I have no dial tone on my SE225 and have tested all the lines and PSU which are working. Is the phone faulty or is there some setting to adjust?


I have a polycom soundpoint pro SE-225. when i either pick up the hand set to make a call OR press the speaker button to make a call i get a dial tone for a few seconds, then the dial tone jumps up and gets real loud for a few seconds and then goes completely away and will not let me make any calls. Any ideas what the heck is wrong??

Oct 14, 2009 | Polycom SoundPoint Pro SE-225

1 Answer

Phone is very crackly


The handset cord needs replacing.
(The thin coiled cable that connects the hand set to the base).

Sep 28, 2009 | Polycom SoundPoint Pro SE-225

1 Answer

Polycom SoundPoint 550-Only Showing 1 line


On the phone, press the menu button, then status, then IP status or whatever and get the phone's IP address. Write the ip address down. On your computer, open up a web browser and input the phone's IP address into the address bar and press enter. This should arrive you at the web gui for that phone. It'll probably ask you for login credentials; by default, the name is "Polycom" (yes , it is case-sensetive) and the password is 456. Once you are logged in, you should see several links like "General" "Network" "Sip" and "Lines". click on Lines. under "line 1", you will see the configuration for that line. simply duplicate the entries for lines 2, 3, and 4.

Jul 29, 2009 | Polycom SoundPoint IP 550 IP Phone

1 Answer

Connection Problem


I think you have to have the upgraded cable modem with the rj11 on the back in order to pull the voip dialtone. Hope this helps

May 14, 2009 | Polycom SoundPoint IP 501 IP Phone

1 Answer

MWI doesn't work on Polycom SE-225


The issue isn't exactly resolved. This appears to be due to an incompatibility of the Polycom Se-225 on our Meridian 1 phone system. But Converse handsets with MWI work fine. I have a partial solution by disabling the lamp (LPD on class-of-service), while leaving MWA setting. This allows the interrupted dial-tone when the user lifts the handset.

Dec 09, 2008 | Polycom SoundPoint Pro SE-225 Corded Phone

Not finding what you are looking for?
Polycom SoundPoint Pro SE-225 Corded Phone Logo

Related Topics:

72 people viewed this question

Ask a Question

Usually answered in minutes!

Top Polycom Lands Phones Experts

Gerald Ridge
Gerald Ridge

Level 1 Expert

15 Answers

David Burbee
David Burbee

Level 3 Expert

1871 Answers

TEKUSER
TEKUSER

Level 2 Expert

86 Answers

Are you a Polycom Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...