Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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WD problem Hello, You had posted an issue with your WD external hard drive - where Device Manager detects the drive, but not Disk Management: http://www.fixya.com/support/t283776-not_showing_external_hard_drive I have exactly the same issue. Were you able to figure out anything? I really appreciate your help. Sincerely, Ashish Gupta atpuga "at" gmail

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  • krazecon Nov 17, 2008

    Ok on 500gb hdd I run it off a usb enclosure. It does not recongnize in Disk management, when I go to Device manager it detects it as USB device only not as a drive. Though if I hook another good working drive up it detects it just fine. Some one mentioned uploading drivers from WD site. Is this something that can help the issue. It doesn't spin but more tries to spin, basically clicks 4 then stops. Its my 2nd WD harddrive and 2nd to crash, needless to say I wont' be buying This brand again although in past its all I bought because I thought it was reliable company.

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Goto http:\\support.wdc.com to download the driver and software.

Posted on Nov 14, 2008

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My toshiba external hard drive won't be opened


Some external storage devices work poorly or not at all when connected to a hub; try connecting the drive directly to a port on the computer. Also check if it's detected in "Disk Management". Here you can verify if the partition and format are correct for the Operating System. Check the Drive's status in Device manager. This will verify if the external drive has a drive letter designation. Check Partition and Format. Log in as Administrator account in windows or any other account with administrative privileges Insert your removable disk into the USB port. Click Start, right click on computer and select manage. Now, click Disk Management. Check whether drive letter for the device is present. Check the lower window to find whether the device is detected (such as Disk 1, Disk 2, etc). If the device is detected with a drive letter, verify that no other device is using that drive letter. If it is, change it to unused drive letter. Hope this helps.

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Not recognice by usb hard


A USB hard drive is a portable external storage device that works just like a conventional hard drive.

The device is simply plugged into a USB port on your computer as you would connect a flash drive.


Unlike a flash drive, however, a USB hard drive can store a much larger amount of data.


If your computer will not recognize your USB hard drive, you can try troubleshooting steps to resolve the problem.

Plug one end of the USB cable into the port on your hard drive and plug the other end into the USB port of your computer. Ensure that both ends of the cable are connected securely.


Open "My Computer" (Windows XP) or "Computer" (Windows Vista/7).

The USB device should be listed as "removable disk" once it is plugged into the computer.


If it is not listed among the available drives on your computer, proceed to the next step.

Ensure that the data cable is working properly.


Try another USB cable if you have one available.

Disconnect all other USB devices from the computer as they may interfere with the operating system detecting the external hard drive.

Reboot the computer if the USB hard drive is still not recognized.


Plug the USB cable into another USB port and check to see if the device is detected.

If you are using a USB hub, remove the device and plug the external hard drive directly into a USB port.


If the computer still fails to recognize the device, the external hard drive itself may be experiencing a hardware problem.


Check the status of the hard drive in the "Device Manager" window. Under Windows XP, right click "My Computer" and select "Device Manager."


For Windows Vista and Windows 7, click the "Windows" button in the lower left corner of the screen, then type "Computer Management" in the search bar and press "Enter."


Select "Device Manager" in the "Computer Management" window. In the Device Manager window, click the "+" sign that appears beside "Disk Drives."


If the external drive is not listed, click "Other Devices" in the Device Manager window and see if an "Unknown Device" appears.


The external hard drive may have been detected but the device is not working properly.

If it is still under warranty, take the device to the computer store where it was purchased to have it repaired or replaced.


Hope this helps


Nov 07, 2012 | Hard Drives

1 Answer

HI I HAVE A WESTERN DIGITAL EXTERNAL HARD DRIVE AND CAN'T GET IT TO WORK ON MY PC I HAVE WINDOWS 7 CAN YOU HELP ME


Just check in device manager...whether is detected by the computer.
you can go to my computer...right click on it...then click on manage.

if its detected there then go device manager...then go to disk management under storage...right click on the drive there with no name then click on change drive name letter..hit ok,,check in my computer you will see the harddrive there...else if you don't see anything in device manager...contact the manufacturer.

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Aug 18, 2011 | Western Digital 1TB WD ELEMENTS USB...

1 Answer

My external harddisk - WD 320G(my passport essential) can not recoginze on Window 7. Please help to slove.


First check physical connections of hard disk to your cpu. Check in 'device manager' disk drives tab. If its found check in "disk management" in that drive which file system its showing. If it shows raw partition mean your file system is corrupted. It requires remove that partition and create a new partition.

for open device manager : start > run > devmgmt.msc
for disk management : start > run > diskmgmt.msc

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1 Answer

My computer is not recognizing my Western Digital passport elite what do I do?


Have to check it in the Device Manager that the new device have been detected or not. It may happen that when the external HDD connects to the computer for the first time computer cannot detect it as it is not properly formatted in proper file-system. Open Computer Management and click on Disk Management and format the device correctly to operate.

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1 Answer

WD 1 TB- WINDOWS can detect but cannot see in my computer


if the disk is not in Computer Management then the disk has a major problem. it should be there but in black because u need to initialize it.

Apr 14, 2010 | Western Digital My Book Essential 1TB...

1 Answer

I have new wd external hdd 250 gb, its not detecting on my desktop.


Is the drive formatted? Did you get an install disk supplied with it? If so try running it.
Check your system BIOS and see if the drive is being detected there. Also you can check the Device Manager in Windows to see if there any issues with the drive.

Sep 12, 2009 | Western Digital WD Passport 250GB Portable...

1 Answer

I have a WD external hard drive USB 2.0 750 GB. It was working just fine for many months, and suddenly, my laptop won't "read" it -- it's not listed/detected in "my computer." I thought there was something...


If the device is recognized and not listed as a driver in the Explorer, then the disk is not recognized as having been partitioned and formatted. You can use the Disk Manager to see if there is anything listed on the disk.
Start - > right-click My Computer -> Properties
In the management console, go to disk management and check your disks. The external disk should be there and then you can see the partitions and drives assigned to it.
If there is nothing on it, your MBR could be damaged, which needs to be restored.

Alternatively you could partition and format it, but then you'd loose the data on it, so that is a last resort.

I think a program called Acronis Disk Director Suite can restore MBR's. Have a look at this external hard disk troubleshooting article.

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1 Answer

Cannot detect external drive


Try the device on a different computer. or plug the device to the computer. Right click my computer/ manager/ disk management (left panel) & see if the device is there. If not you have may be a driver issue or the device itself is not working. ( you can rectify if the unit is having a issue when you plug it on to another computer)

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2 Answers

Not Detected on PC


Since you say that it is detected in Device Manager and is shown as working properly, it would appear that the problem is that it is not getting a drive letter. Have you added anything recently that might take up a drive letter like a flash drive? If so, try removing both and then plugging the WD back in. If this is not the case or does not help, do this:

Assuming you are using XP.
Right click on My Computer and select Manage
The computer Management window will open, click on Disk Management
Do you see the WD in the window on the right?
Does it show a drive letter?
If not, you can assign it one by right clicking on it and selecting Change Drive Letter and Paths ...

If the WD does not show up in Disk Management, possible problems are:
1) USB cable is damaged, try another one.
2) USB circuits in the WD case not working properly, hard drive can be removed and put into another case.
3) WD USB case is good, hard drive is good but there is a loose connection inside. Open case and reseat everything.
4) WD USB case is good but the hard drive inside has gone bad (worst case scenario)

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