Question about Dell A960 All-In-One InkJet Printer

1 Answer

Printer does not work

When the printer is put on , the display window shows -- "unlock scanner then press power " i have tried to load the printer software again - no effect.unlocked the scanner unlock lever below the scanner unit -- noeffect, after the above display on the printer ,none of the buttons respond. please suggest solution to my problem , moreover in absence of any support in india i am feeling helpless regards, y k mattoo tel : +91-11-26913238 Cell : +91 - 9810492884

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Dell Master
  • 2,015 Answers
Re: printer does not work

Remove the lock from scanner,switch on scanner and restart you computer. bye

Posted on Sep 22, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

I can not copy from glass scanner of HP L 7680 all in one, when I load paper into the lid then press copy, printer just load paper in ADF not run copy from glass scanner

Is your system on? If it is on, then you press copy, it scans it and a window showing your scanned document is displayed. Then from here (the system) you can print it. Try it and tell me what happens.

Dec 08, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Printer will not complete initialization boot

Reset the product
The error message might disappear after you turn off the product and turn it on again. After you make any adjustments to the cartridges or the printhead, reset the product in order for the error message to clear completely. Follow these steps to reset the product.
  1. Press the Power button to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Wait 30 seconds.
  4. Reconnect the power cord to the back of the product.
  5. Turn on the product by pressing the power button.
Check the product control panel display. If the error message disappears, you are done, and you do not need to remove, clean, and reinstall the printhead.


Mar 24, 2010 | HP PSC 1610 All-in-One Printer, Scanner,...

3 Answers

How to unlock my M20i scanner

Release the lock, down the scanner is a tiny plastic piece between the oupt tray (the place where the paper goes out) and the top of the scanner
Fosg2000, Rate me please

Mar 16, 2010 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Dell a940 AIO makes noise as soon as i turn it on then displays unlock scanner - tried to but will not unlock

Found this:

Page iv identifies the location of the scanner lock

Page 44 contains the following

• You unlock the scanner bed. For help locating the scanner lock, see the picture of the printer on page iv.

Page 51 contains

Unlock Scanner message
The scanner is locked. To unlock it:
1 Press Power to turn the printer off.
2 Use both hands to lift the printer (scanner unit) until the scanner support
holds it open.
To the left and beside the scanner support is the scanner lock. For help, see
page iv.
3 Pull the scanner lock toward you to unlock the scanner.
4 Using both hands, lift the printer (scanner unit).
5 Push and hold the scanner support back.
6 Lower the printer (scanner unit) until it is completely closed.
7 Press Power to turn the printer back on.

Hope it helps.

Oct 25, 2009 | Dell A940 All-In-One InkJet Printer

2 Answers

I replaced the shuttle and need to do the phasing adjustment. Can you tell me how?

IMPORTANT The printer must be printing the Phase pattern of “H’s” when the Phasing Value is changed, or the New Phasing Value will not be written into NVRAM. If the value is changed when not printing, the printer will return to its default phasing
value when powered off then back on.
1. Install the ribbon.
2. Load full width (136 column) paper.
3. Power on the printer and set top of form.
4. Press Stop to put the printer into NOT READY mode.
5. Press Scroll + Scroll to unlock the Enter key.
6. Press Scroll + Scroll + Return + Enter to enter the CE Tests menu. (Press all four keys at the same time.)
7. The display will show “SERVICE / PRINTER MECHANISM TESTS”, the first menu item. Press Enter to enter the
mechanism tests menu.
8. Press Scrollor Scrolluntil
9. Press Enter. The printer begins printing all H’s, each line preceded by the phasing index number.
10. Press Return. The display will show
11. Press Scroll or Scroll until “SERVICE / HAMMER PHASE VALUE” is on the display.
12. Press Enter. The top line of the display will show
“HAMMER PHASE VALUE” and the bottom line will show the current phasing index number.
13. Press Enter. The phasing index (followed by an asterisk) will move up to the top line of the display.
14. Press Scroll or Scroll to increase or decrease the phasing index, then press Enter to activate the value as it prints.
Continue to increase or decrease the phasing index until the pattern of H’s appears.

15. When the print pattern is acceptable, press Stop. Printing stops, and the printer automatically enters the current phase
index value into NVRAM. The display shows “NOT READY”.
16. Press Scroll + Scroll to lock the Enter key.
17. Close the printer cover. Press Start to put the printer into READY mode.
NOTE: If you changed the phasing value, power down the printer, remove the shuttle cover, and write the new phase value on
the aluminum shuttle casting.

Oct 06, 2009 | IBM 6400 Matrix Printer

1 Answer

The control panel display is blank on my lexmark x6570 printer

If the LCD on the operator panel constantly displays black bars/boxes or other unusual characters, take the following steps:
1. Disconnect the power supply from the printer.
2. Wait for about one minute, then reconnect the power supply and check the LCD display.
3. If black boxes/bars or unusual characters are still displaying constantly, move the power supply to a different power outlet.
4. If the black boxes/bars or unusual characters are still displaying, the scanner ribbon cable may need to be reseated. Do the following:

1. Lift the scanner flatbed. (Open the printer as if attempting to install cartridges.)
2. Look in the back right corner of the 6150/70 for an access cover.
3. Press firmly on the front right corner of the access cover to reseat the scanner ribbon cable that is located underneath the access panel.

Oct 01, 2009 | Lexmark X6570 InkJet Printer

1 Answer

Lexmark 6100 will not unlock after unlock procedure is done.

Thank you for contacting Fixya.

Please ensure that the scanner is unlocked. The scanner lock is situated under the scanner bed towards the left. To unlock the scanner, please lift the scanner bed and push the red switch towards the back of the machine. Please try scanning again and let us know the results.

If the issue still persist, please follow the steps given below:
1. Press "Copy" button.
2. Press "Options" till the display reads "Set Defaults."
3. Use the "Arrow (right/left)" buttons till the display reads "Use Factory."
4. Press "Select."
Please let us know the results.


Apr 15, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

How to unlock the scanner

Remove both cartridges from the printer.
Move the red lock switch (at the back of the printer) from the down position to the up position, and then move it back to the down position.
Unplug the printer and turn it onto its left side.
Then return the printer to the upright position and reapply the power supply.
Attempt this fix twice and then try to print and scan once more.

Nov 26, 2008 | Lexmark X5150 All-In-One InkJet Printer

2 Answers

Lexmark x5150 scanner locked

Unlock Scanner message
The scanner is locked. to unlock it
1. Press Power to turn the All-in-one off.
2. lift the scanner unit until the scanner support holds it. To the left and beside the scanner support is the scanner lock
3.pull the scanner lock toward you to unlock the scanner.
4. close the scanner lid.
5. power on.

Feb 19, 2008 | Lexmark X5150 All-In-One InkJet Printer

Not finding what you are looking for?
Dell A960 All-In-One InkJet Printer Logo

Related Topics:

106 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Printers & Copiers Experts

Prashant  Sharma
Prashant Sharma

Level 3 Expert

1127 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers


Level 1 Expert

3 Answers

Are you a Dell Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides