Question about Hotpoint HSS25GFP Side by Side Refrigerator

4 Answers

No water thru door

My water stopped comming out thru the dispenser. I disconnected the water line at the bottom of the freezer door and when I push the water button the water will come out of the dissconnected tube. The problem is some where between the bottom of the freezer door and the water despenser. Any idea on how to fix? Thanks for your time,Brian

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  • Anonymous Nov 15, 2007

    The stream of water has gradually diminished to zero. The fridge is about 2 years old, and I change the filters regularly. The ice maker works, and no visible kinks in the line were visible when I pulled the unit away from the wall. The freezer is set to 6 degrees. Ideas would be helpful.

  • dougjak Dec 28, 2007

    I am having the same problem with me GE side by side. I check my gasket and I don't have any screws so I assume that I have a "foamed in place" doors. I did notice when took the front of my ice / water dispensor off the circuit board has a connection named "heater". Is there any way to check heater and if it is bad how and where do you replace it. Thanks.

  • davdock Feb 04, 2008

    I have the same problem and my GSG20IEF has a "foamed in place" doors.The water is frozen in the door some inches inside , just before the exit . I have seen that there is a pin "heater" on the electronic board . How I can test it .

    Please help and thank U

    David .

  • Anonymous Mar 25, 2008

    Removed filter and drained water and then replace filter - the water goes from inside filter down the tube and stops where it connected with the blue under the door of freezer. The water doesn't get to the door to recieve water

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I am having the same problem with me GE side by side. I check my gasket and I don't have any screws so I assume that I have a "foamed in place" doors. I did notice when took the front of my ice / water dispensor off the circuit board has a connection named "heater". Is there any way to check heater and if it is bad how and where do you replace it. Thanks.

Posted on Dec 28, 2007

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I had the same problem with mine. It is a known problem by GE. I talked smart with GE and was able to get a new door for free including installation. Great service, but the box just stopped cooling (5 months later) and I lost my food this weekend waiting for a service call. I have had the cold box three years and know the serviceman by name. GE has been nice but the product has not been as reliable as I would have expected.

Posted on Aug 11, 2008

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I fixed mine by leaving the light on the dispenser on. It took about 6 hrs, but the little heat from the light bulb was enough to defrost the water line.

Posted on Jan 07, 2008

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Sounds like the line in the door is freezing. If you have a gasket that has screws on it you can remove the inner door and insulate the water line better but if your door doesn't have gasket screws then it's one of those "foamed in place" doors. You may also have a door heater that quit working, it keeps the door dispensor area warm to keep it from freezing the little water tube.

Posted on Dec 04, 2006

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Inside filter water dispenser suddenly stopped working. New filter removed and no working with or without filter . Water line is fine. Ice maker works.


Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws. Covering the opening with a blanket will prevent the loss of cold in the freezer. . GE makes a heater that will prevent this from happening again. The part number for this heater is WR49X10173.

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Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws
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Your water line could be frozen in the door. You can disconnect the line at the bottom before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does, leave the door open till it thaws.

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