Question about Kyocera FS-2000D Laser Printer

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I got Call Service 0150:3900991 any ideas what it is and how to fix it? TIA


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  • mrmz Nov 10, 2008

    @ kyocera's site only interface updates, drivers etc. -as i asume not needed.. i trying to get main, engine,sw latest updates.. no luck :[ googled as well no luck.. or i missed something? what do i need to download exectly from kyocera's site for this problem 4 this printer? THANKS!


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This is a firmware problem. You will have to try and do a firmware upgrade first, if this do not work your mainboard is damaged. The firmware can be downloaded from kyocera's website where you will have to unzip and copy it to a flash drive/memory card. Switch machine off and insert card. Switch machine back on and wait for firmware to be downloaded. Switch machine off and remove card, switch back on.

Posted on Nov 10, 2008

  • Kevin Shafer
    Kevin Shafer Nov 10, 2008

    Hmmmmm....I haven't checked their site for quite a while; I just assumed it was there. Unfortunately, after searching it seems that Kyocera only wants qualified service techs to do firmware updates and as such the firmware file is only available to them. I am not Kyocera certified so I don't have the file nor can I find it from any of my sources. This also seems to be a huge problem with this printer. Perhaps someone else reading this forum is certified and has the file if it is legal for them to give it to you.

    Thanks and please take a moment to rate this as helpful.


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