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Been using this for a few months. Froze up on same song while on vacation last month, and continued to play same song on repeat until battery went down. Now is frozen with "Do Not Disconnect" as it was being charged on my laptop. Attempted to unplug and plug back in and Windows gives DO NOT DISCONNECT!!!!!
Try reseting the ZEN. There should be a tiny reset button on the bottom left side, you might have to use a staple or paperclip or pencil tip to reach the button. Your music, pictures, and videos should all still be able to work. If this doesn't work I don't know what to do.
there is a reset button at the buttom of ur mp3 player where u plug headphones and stuff at. its between ur lock button and ur place to plug in ur installer u have to use a pape clip or something that small to push in the reset button thats what i did to mine when it froze good luck