Question about Logitech Webcam
I installed Logitech quick cam1150 Notebook Deluxe in my Dell Laptop, OS Win XP Ver 2002 Service pack 2. While the software installed, there seems to be a problem with the camera. The camera is not detected and every time I connect the web cam, win xp detects it and asks for driver installation. After a series of OK's, win xp says the camera was not installed properly.
The error message I get is that "The camera is not configured properly". When I check hardware properties, it says "Driver not installed".
Yahoo detects the web cam's microphone however.
Please suggest solution to this problem.
thanks in advance Augustine A R email@example.com
Please uninstall any logitech software version present on your OS (if available) -
Then please proceed to clean boot.
( http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=228 )
-> Unplug all the USB devices connected to the computer ( Less keyboard + mouse ) please use corded kbd+mouse if
possible rather than a cordless device. -> Go to device manager -> Delete all the USB HOST CONTROLLER -- All of them -- -> The host controller might reinstall them itslef, let the computer handle the reinstallation -> If the computer does not reinstall the host controllers, trigger the detection using the DM function " Scan for
new hardware " ( The computer with magnifier icon ) -> Once reinstalled, clean boot -> Reinstall the software if available and/or plug the hardware when needed. -> Should work.
This TB delete the usb ports " memory " means if a device as been previously flagged with error, it will redetect
the device without the flag, unless there is some serious issue with the hardware/OS
If after this the issue persist, then I suggest you to call Logitech support to issue a replacement, hardware
failures are covered by warranty terms
US/Canada support: http://www.logitech.com/en-us/contact
European support: http://www.logitech.com/en-gb/contact
Thanks and have a nice day ! J -
Posted on Jun 09, 2010
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Posted on Jan 02, 2017
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